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Masterclass: Complaints Handling & Response Letters

Wednesday 8 February 2017
De Vere West One Conference Centre, London

Masterclass: Complaints Handling & Response Letters

This event has now past, but there may well be news on the event including presentations and quotes from the day at our News pages here, a full list of our forthcoming events is available here.

This interactive and practical workshop will provide a structured approach to complaints handling and response writing.  Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.  

All techniques will be tested through role-play based on an actual complaint.

The course will be facilitated by Kate Hill Solicitor InPractice and RadcliffesLeBrasseur Solicitors 

InPractice
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences