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Masterclass: Complaints Handling & Response Letters

Monday 11 December 2017
De Vere West One Conference Centre

Masterclass: Complaints Handling & Response Letters
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This interactive and practical workshop will provide a structured approach to complaints handling and response writing.  Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.  

All techniques will be tested through role-play based on an actual complaint.

The course will be facilitated by Kate Hill Solicitor InPractice. 

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GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences