Masterclass: Complaints Handling & Response Letters
Tuesday 23 May 2017
De Vere West One Conference Centre
This interactive and practical workshop will provide a structured approach to complaints handling and response writing. Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.
All techniques will be tested through role-play based on an actual complaint.
The course will be facilitated by Kate Hill Solicitor InPractice and RadcliffesLeBrasseur Solicitors