Skip navigation

Masterclass: Complaints Handling & Response Letters

Monday 11 December 2017
De Vere West One Conference Centre

Masterclass: Complaints Handling & Response Letters
Book online now

This interactive and practical workshop will provide a structured approach to complaints handling and response writing.  Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.  

All techniques will be tested through role-play based on an actual complaint.

The course will be facilitated by Kate Hill Solicitor InPractice. 

Also of interest

InPractice
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences