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Outstanding CQC Inspections in General Practice

Tuesday 27 September 2016
Hallam Conference Centre, London

Outstanding CQC Inspections in General Practice

This event has now past, but there may well be news on the event including presentations and quotes from the day at our News pages here, a full list of our forthcoming events is available here.

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"After more than 2,000 inspections we now have the evidence that the vast majority of England's GP practices are providing a service which is safe, effective, caring, responsive and well led. We have also found so many practices going far beyond the call of duty to care for patients to provide an outstanding service to their patients.But, unfortunately, there are still areas of practice that are inadequate and unacceptable. Patients have a right to expect high quality care from every GP practice. Where improvement is required we expect the practice to take the necessary steps to address the issues and we will re-inspect at a later date to check that those improvements have been made.Practices rated Inadequate that are put into Special Measures are offered additional support by NHS England which is working with the RCGP to help the practice get back on track. We have already seen the benefits of this approach when we re-inspect." Professor Steve Field, Chief Inspector of General Practice, Care Quality Commission

This conference focuses on learning from the CQC inspection in General Practice – sharing outstanding practice. Through national updates, extended sessions and case studies from GP practices that have been rated as outstanding by the CQC this conference will support you prepare for inspection, or re inspection and improve care for patients. The conference aims to learn lessons and share good practice from the outstanding CQC inspections in general practice, and support your practice to prepare for inspection, succeeding in the domains that the CQC will inspect on such as safety, leadership and responsiveness, preparing the data, information and improving local monitoring information. There will also be focus sessions on supporting people experiencing poor mental health , and supporting vulnerable people.

The conference will also feature an extended session on complaints handling in General Practice following the March 2016 Health Service Ombudsman Report. -The findings of our review suggest that the quality of complaint handling, and the culture of some practices towards encouraging feedback in all of its forms, are inconsistent and variable. Practices who are doing this well often go above and beyond, take complaints seriously and provide a quick service to those who have concerns. On the other hand, practices who are doing this badly are failing to get the basics right and making mistakes, such as inappropriately removing patients from lists despite clear guidance and not being open and honest when things have gone wrong. We believe that the areas for improvement highlighted in this review are issues that can be fixed by general practice so long as there is the will to do so.” Parliamentary and Health Service Ombudsman March 2016

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