Masterclass: Creating Caring Cultures: Getting Started
Monday 22 January 2018
De Vere West One Conference Centre, London
The aim of this masterclass is to introduce the Creating Caring Cultures model and to enable participants to explore the ways in which they could use it to facilitate the development of workplace cultures that are person-centred, safe and effective.
One of the most significant influences on the quality of care is workplace culture. This has been highlighted by recent reports which have described serious failures in health and social care and identified the need for change (e.g. Francis, 2013, 2010). Although organisational culture is often spoken about, organisations are made up of many smaller cultures e.g. within departments, teams, wards, homes and units (workplaces). It is these cultures that have the greatest influence on the experience of patients and staff (Manley et al., 2011). A caring culture makes things better for everyone. Patients, service users, residents and their families and carers experience good care. Staff feel valued and supported, which helps them to provide care with compassion and confidence.
This masterclass will introduce the Creating Caring Cultures model. FoNS developed this model using their experience of working with health and social care teams and their theoretical understandings of practice development as an approach to enabling transformation in people and their practices. The model is in a form of a rainbow. Each of the seven colours represents a focus, all of which will be explored using participatory and creative approaches. Participants will have the opportunity to develop an action plan for their own workplace. Copies of the model and associated resources will be provided.