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Improving Mental Health Crisis Care: Maintaining Momentum

Tuesday 6 December 2016
Manchester Conference Centre, Manchester

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“In its recent review of crisis care, the Care Quality Commission found that only 14 per cent of adults surveyed felt they were provided with the right response when in crisis, and that only around half of community teams were able to offer an adequate 24/7 crisis service. Only a minority of hospital Accident & Emergency (A&E) departments has 24/7 cover from a liaison mental health service, even though the peak hours for mental health crisis presentations to A&E are between 11pm and 7am. Too often, people in mental health crisis are still accessing mental health care via contact with the police…People facing a crisis should have access to mental health care 7 days a week and 24 hours a day in the same way that they are able to get access to urgent physical health care. Getting the right care in the right place at the right time is vital. Failure to provide care early on means that the acute end of mental health care is under immense pressure. Better access to support was one of the top priorities identified by people in our engagement work. Early intervention services provided by dedicated teams are highly effective in improving outcomes and reducing costs… Improving the 7 day crisis response service across the NHS will help save lives as part of a major drive to reduce suicide by 10 per cent by 2020/21. Every area must develop a multi-agency suicide prevention plan that demonstrates how they will implement interventions targeting high-risk locations and supporting high-risk groups within their population… At present only half of the country offers a 24/7 community-based mental health crisis service. New funding should be made available so by 2020/21 Crisis Resolution and Home Treatment Teams (CRHTTs) can offer intensive home treatment as an alternative to acute inpatient admission in each part of England.” Mental Health Taskforce Report, 15th February 2016

 

“Our thematic review Right here, right now concluded that far too many people in a mental health crisis have poor experiences of care and do not receive basic respect, warmth and compassion. This is unsafe and, when compared with the services available to people with physical health problems, unfair.” Care Quality Commission

 

“I know that this focus on crisis care is having a positive effect... the local action plans you have led and published to date mean that every area is now in a good position to progress the work that still needs to be done to maintain momentum and deliver a lasting step change in the quality and provision of crisis services and responses” Alastair Burt MP, Minister of State for Community and Social Care Maintaining Momentum in Crisis Services

 

This conference focuses on improving mental health crisis care and delivering a new model of mental health crisis services, and meeting the ambitions of the Mental Health Crisis Concordat. The conference will open with a national update on delivering the new Mental Health Taskforce recommendations on crisis services, followed by progress against NHS England’s commitments. The conference will then continue with case studies from the NHS, Mental Health Vanguard Sites, Police, and Ambulance Services, commissioners and perspectives from service users.

 

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