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A Practical Guide to applying and monitoring adherence to The Duty of Candour

Monday 6 February 2017
De Cere W1 Conference Centre, London

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"It requires a great deal of courage, honesty, and selflessness to 'blow the whistle'. People should never feel that they are at risk of punishment when advocating better and safer care for patients...I want staff to always feel listened to regardless of where they work within the NHS, so that we can see real improvements in patient safety and staff experience. This is a real opportunity to work towards making that a reality.” Dr Henrietta Hughes, National Guardian, Freedom to Speak Up, July 2016

This conference focuses on applying and monitoring adherence to the statutory and professional duty of candour in practice, and ensuring the duty is not seen as an add-on but as an integral aspect of a culture of candour across the organisation. The conference will include an extended legal update and practical sessions focusing on training and supporting staff in disclosing unanticipated events in patient care, breaking bad news and improving communication skills in being open, developing and adopting an effective processes for ensuring candour and supporting staff, developing the role of the “Freedom to speak up Guardian” and understanding how adherence to the duty of candour can be monitored at an organisational level and by the Care Quality Commission.

"The need for the NHS to have a positive reporting culture, which encourages and supports its staff to raise concerns about care without fear of reprimand has been stressed time and time again and now must become common practice.” Dr David Behan, Chief Executive, Care Quality Commission, July 2016

"No service can be effective without listening to and acting on the concerns raised by its staff, let alone one which employs such skilled and dedicated people as the NHS. They are the lifeblood of the service, and the lifeline for their patients…However, the evidence clearly shows that many staff are fearful of speaking up. It is important that every part of the NHS develops a culture in which it is entirely normal to raise issues about safety, quality and effectiveness of the service, for those issues to be addressed and for those who raise them to be protected from any adverse consequences arising out of their disclosures.” Sir Robert Francis CQC board member and author of the 'Freedom to Speak Up' review, July 2016

“Services are also more resilient when they have a culture that prioritises openness, learning and continuous improvement, supported by governance processes so that organisations and staff learn together” Care Quality Commission

“Providing all staff with the confidence and means to speak up is an essential part of providing high quality care to all.” Jane Cummings, Chief Nursing Officer, NHS England July 2016
 

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Masterclass: The Duty of Candour in Practice
Tuesday 1 November 2016
Hallam Conference Centre
London
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