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Learning from Outstanding Mental Health Services

Sarah Hughes opens today's conferenceSarah Hughes opens today's conference

This conference looked to share good and outstanding practice from the CQC inspections in mental health services to date, and support your service to improve. Through national updates and practical case studies including case studies from trusts that have received an outstanding rating from the CQC.

Speaker presentations

What does outstanding look like in Mental Health?

Sarah Hughes Chief Executive Centre for Mental Health

  • learning from outstanding CQC inspections in mental health
  • national developments

Sarah Hughes' Biography

Sarah has worked in mental health and criminal justice for 25 years. Having initially trained as a social worker, Sarah has managed a range of innovative community and secure services, most recently at Mind in Cambridgeshire. She also led the research and evaluation of the pioneering First Night in Custody project in Holloway Prison which saw the roll out of these principles across the prison estate supported by the Cabinet Office.

In recent years, Sarah has led Mind in Cambridgeshire, an organisation known for values led practice and high impact campaigns including Stop Suicide and StressLess. 

Sarah is passionate about the mental health of the nation and believes it is possible to achieve parity of esteem by drawing on the amazing work already being undertaken across the country.

Leading and inspection team: the onsite process

Natasha Sloman Head of Hospital Inspection Care Quality Commission and Geraldine Strathdee Consultant Psychiatrist and Clinical Lead, Mental Health Intelligence Network PHE & Chair Inspection Team Kent and Medway NHS and Social Care Partnership Trust CQC Inspection

  • how the next stage onsite process works
  • what the inspection teams are looking for and what information they may ask for onsite
  • the role of experts by experience
  • my experience as a lead inspector

Full powerpoint presentation available here

Natasha comments: "We are now planning for the next round of the inspection.  Not huge amount of change - important to mention.
Building on the methodology that's aready in place.  Refine it, improve it, reduce burden for providers.
How can we make sure the relationship is a proper partnership.  What can we do as an organisation do to support providers.
No change is the key message: We monitor services day to day, receiving intelligences as to how they are performing.
We continue to have our mental helth act function.
Our framework for assessing quality: 5 key questions (safe, effective, caring, responsive, well-led)
Next phase of the inspections - NHS regulatory framework.  The core service inspections remain the same, but we have developed a new core for high secure hospitals.
What will be different? Core services remain the same but with new high secure hospitals core / Well lead will become an annual review.
Well led key lines of enquiry - Are services well lead?"

Natasha Sloman's Biography

I'm a social worker and approved mental health professional (AMHP). She has worked in NHS mental health services for almost 20 years. Her early years were spent working in central London with people who were sleeping rough and had long term mental health conditions. She has managed assertive outreach and AMHP services and was head of social work and social care at Camden and Islington Foundation Trust.

I now work for the Care Quality Commission as a head of hospital inspection for mental health, learning disability and substance misuse for the South East of England. Natasha is passionate about the place of social care in health settings and the importance of providing integrated services. She is driven by the desire for social justice and putting people who use services and frontline staff in control.

Geraldine Strathdee's Biography

Strategic mental health adviser, NHS Improvement |National Clinical Lead, Mental Health Intelligence Network|PHE Specialist adviser on Population mental health, integrated care and prevention |Hon. Consultant Psychiatrist, Oxleas NHSFT |Visiting Professor, Integrated mental health programme, UCL Partners|Patron, Positive Practice collaborative|Trustee, the Poppy Factory

Dr. Geraldine Strathdee C.B.E. O.B.E. MRCPsych. is the Clinical Lead for the National Mental Health intelligence Network. She is currently involved in a range of global Leadership, Quality improvement & Intelligence programmes. From 2012-April 2016, she was the National Clinical Director for Mental Health, England, in an era of unprecedented public and cross government support for mental health, with a major expansion in accessible information, reduction in stigma, public health focus on prevention, introduction of early intervention access standards for psychosis, perinatal & crisis care, psychological therapies and eating disorders, and a ‘digital revolution. She is an Hon. consultant psychiatrist at Oxleas NHSFT & Visiting Professor, integrated care programme, UCLP.  Previous roles included Medical Director for mental health & dementia for London, & National Professional Adviser to the Healthcare Commission & Care Quality Commission. She was awarded the prestigious Royal College ‘Psychiatrist of the Year’ in 2012, and Commander of the British Empire for services to mental health in 2016. She is a trustee of the Poppy Factory, which promotes employment of disabled veterans, a Patron of the Positive Practice Collaborative for Mental health and adviser on the Quality watch programme, Health Foundation. Her particular commitment is help individuals & communities build their mental health & resilience, increase access to high quality, effective services and support the translation of policy & best practice evidence into front line routine clinical practice, empowering patients to reach their potential, and staff to maximise their skills and time to care.

EXTENDED SESSION: CQC Outstanding, what were the inspectors looking for? Developing the culture & delivering outstanding culture

John Lawlor Chief Executive and Lisa Quinn Executive Director of Commissioning and Quality Assurance Northumberland, Tyne and Wear NHS Foundation Trust 

  • learning from embedded practice at Northumberland, Tyne and Wear NHS Foundation Trust
  • developing the culture of the organization
  • empowering front-line staff to contribute to the development of its services
  • our experience

Full powerpoint presentation available here

John Lawlor's Biography

John joined Northumberland, Tyne and Wear NHS Foundation Trust  in June 2014, having worked as an Area Director in NHS England from March 2014, responsible for the Cumbria, Northumberland, Tyne and Wear part of the north of England.

His previous role was Chief Executive of Leeds Primary Care Trust (PCT) and then of the Airedale, Bradford and Leeds PCT between January 2010 and March 2013.

His earlier career in the NHS was as both as a Chief Executive and a Deputy Chief Executive/Director of two NHS providers across Yorkshire.  He was Chief Executive of Harrogate and District NHS Foundation Trust between 2006 and 2009 and, prior to that, was Executive Director/Deputy Chief Executive of Calderdale and Huddersfield NHS Trust between 1999 and 2005.

John has also worked as a civil servant, in the Department of Health and in the Department of Employment, between 1988 and 1999 and, prior to that, he started his working life as a secondary school mathematics teacher in South Yorkshire between 1984 and 1988.

John is married and he has two grown up children.

Future conferences of interest

Early Intervention for Children and Young Adults: 2017 CAMHS National Summit
Friday 22 September 2017, De Vere West One, London

Self Neglect and Adult Safeguarding
Monday 25 September 2017, De Vere West One Conference Centre, London

Towards Zero Suicide: Preventing Suicide, Saving Lives
Friday 29 September 2017, De Vere West One Conference Centre, London

Delivering Excellence in Recovery Oriented Services in Mental Health
Monday 2 October 2017, De Vere West One Conference Centre, London

Electronic Prescribing in Mental Health
Wednesday 18 October 2017, The Studio Conference Centre, Birmingham

Medically Unexplained Symptoms/Somatic Symptom Disorder National Summit 2017
Monday 30 October 2017, De Vere West One Conference Centre, London

Using Quality Improvement Approaches to Improve Care Pathways in Mental Health
Monday 30 October 2017, De Vere West One Conference Centre, London


17 July 2017

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