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Handling, Investigating, Resolving & Learning from Complaints

Thursday 18 September 2014
ICO Conference Centre, London

Handling, Investigating, Resolving & Learning from Complaints

This event has now past, but there may well be news on the event including presentations and quotes from the day at our News pages here, a full list of our forthcoming events is available here.

This conference focuses on improving the handling, investigation, resolution and learning from complaints in the NHS including implementing the recommendations from the National Review into Complaints Handling in the NHS including developing board level responsibility, improving complaints standards and complaints handling, improving communications and information on the wards, responding to patient concerns, ensuring the process of complaints handling is integral to the delivery of care in real time, supporting patients who complain and implementing the statutory duty of candour.  The conference will also update delegates on national developments including an update from the commons public accounts select committee and the learning from the initial Care Quality Commission inspection and new requirements for trusts such as the annual complaints report.

Follow this conference on Twitter #NHSComplaints

Good Governance Institute
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences