Skip navigation

Measuring, Understanding and Acting on Patient Experience Insight

Tuesday 29 November 2016
Hallam Conference Centre, London

Measuring, Understanding and Acting on Patient Experience Insight
Book online now

Follow the conference on Twitter #PatientExp

Chaired by Paul Jebb, Patient Experience Professional Lead at NHS England this conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. 

Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive. 

Sessions will include learning from patients, a national update, an extended session on implementing the NQB and NHS England endorsed Warwick Patient Experience programme in practice. Case studies will focus on demonstrating insight and responsiveness at a local level, improving data and intelligence and using feedback to improve, collecting and acting on feedback in real time, an update on PREMs, PROMs, and PCOMs, undertaking a patient experience review, and working with patients as partners in co-design.

Also of interest:

Root Cause Analysis: 2 Day Intensive Training Course
Wednesday 19 October 2016 — Thursday 20 October
Hallam Conference Centre
London
Book
Masterclass: Designing a Reliable Response to Sepsis
Thursday 20 October 2016
Hallam Conference Centre
London
Book
Learning from Reviewing Deaths: A Practical Guide to Mortality Audit & Investigation
Tuesday 1 November 2016
Hallam Conference Centre
London
Book
Root Cause Analysis: 2 Day Intensive Training Course
Thursday 1 December 2016 — Friday 2 December
Hallam Conference Centre
London
Book

National PROMs Summit 2016
Wednesday 7 December 
Cavendish Conference Centre, London

Foundation of Nursing StudiesGood Governance InstituteNHS ElectParkinsons UK
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences