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Measuring, Understanding and Acting on Patient Experience Insight

Tuesday 5 July 2016
Manchester Conference Centre, Manchester

Measuring, Understanding and Acting on Patient Experience Insight
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“Collecting the data is not enough; we need to be better at understanding it, interpreting it and most
importantly acting upon what it tells us. Put simply, the NHS needs to be better at listening and acting
on the insight and feedback we gather…We need to move to a place where Insight and feedback are
central to the business of the NHS – used as routinely as other data on the quality of care. Decisions at alocal and national level need to be informed by and reflect what matters to our patients, staff and serviceusers. Insight data needs to be available to all from senior management, to frontline staff to patientsand the public and it must be presented in accessible and transparent ways. Perhaps most importantlyinsight data has a key role to play in supporting patients’ empowerment in their health and their use of healthcare services.” Dan Wellings Patient Insight Lead NHS England March 2016

Chaired by Paul Jebb Patient Experience Professional Lead at NHS England this conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsivenessto that insight to improve care.

Through national updates and case study presentations the conference will support you to measure,monitor and improve patient experience in your service, and demonstrate responsiveness to thefeedback you receive.

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