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Measuring, Understanding and Acting on Patient Experience Insight

Monday 18 September 2017
De Vere West One Conference Centre, London

Measuring, Understanding and Acting on Patient Experience Insight
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“Changes to improve pathways of care, patient experience, and outcomes can also have significant cost savings” CQC State of Hospitals Report, 2 March 2017

“Patient Experience experts are spending a lot of their time collecting feedback – we need to think about how we can spend more time on doing something about the feedback” Neil Churchill, Director for Patient Experience NHS England, March 2017

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.

Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, changing the way we think about patient experience, working with patients on co design and learning from excellence in patient experience practice.

Benefits of attending
This conference will enable you to:

  • Network with colleagues who are working to monitor and improve patient experience
  • Learn from outstanding practice in developing systems to improve patient experience insight
  • Understand the national context for patient experience
  • Reflect on lessons from how an organization rated outstanding by CQC are using patient experience  
  • Understand how to work with staff to act on patient experience feedback in real time  
  • Change the way you think about patient experience – the 1000 days programme and #EndPJParalysis
  • Identify key strategies for developing a patient experience cultures  
  • Develop your role demonstrating insight and responsiveness
  • Understand how to co-design services and develop patient leaders
  • Self assess and expand your skills in incident investigation and RCA for medication errors

100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague

Also of interest

National PROMs Summit 2017
Monday 11 December 2017
De Vere West One
London
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GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences