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Root Cause Analysis for Commissioners

Friday 28 September 2018
De Vere West One Conference Centre, London

Root Cause Analysis for Commissioners
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This one-day course will equip delegates with the skills to scrutinise and feedback on service provider incident investigation reports.

Delegates will already be familiar with the tools and methodology required to complete a rigorous RCA investigation having completed RCA training previously.  

The one-day training will focus on applying this knowledge to the critiquing of, and feeding back on, service provider investigation reports.  The session will be case study led using an anonymised incident report, although delegates can bring along their own anonymised incident reports to the training. 

Masterclass Objectives:

  • Ensure a solid understanding of each step of the RCA process in order to provide feedback to organisations including: 
  • Establishing if the investigation report has a sound evidence base
  • Ensuring the correct use of the tabular timeline (the core document in a RCA investigation) 
  • Critiquing recommendations – making sure they are actionable and measurable 
  • Checking that recommendations are focused on systemic issues relating to contributory factors
  • The importance of precision writing 
  • How to provide effective feedback 
     

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Wednesday 18 July 2018 — Thursday 19 July 
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