Skip navigation

Service User Experience in Mental Health

Friday 12 May 2017
De Vere West One, London

Service User Experience in Mental Health
Book online now

Follow the conference on Twitter #serviceuserMH

Through national updates, lived experience and practical case studies the conference will provide a step by step guide to measuring, monitoring and improving service user experience in mental health services.

Expert sessions will focus on monitoring adherence to the NICE Quality Standard on service user experience in mental health, measuring and monitoring experience in mental health crisis, changing the culture of an organisation, listening and learning from individuals and demonstrating responsiveness to feedback, real time service user feedback, and using always events as a positive approach to always events.

Collecting the data is not enough; we need to be better at understanding it, interpreting it and most importantly acting upon what it tells us. Put simply, the NHS needs to be better at listening and acting on the insight and feedback we gather…We need to move to a place where Insight and feedback are central to the business of the NHS – used as routinely as other data on the quality of care. Decisions at a local and national level need to be informed by and reflect what matters to our patients, staff and service users. Insight data needs to be available to all from senior management, to frontline staff to patients and the public and it must be presented in accessible and transparent ways. Perhaps most importantly insight data has a key role to play in supporting patients’ empowerment in their health and their use of healthcare services.” Dan Wellings Patient Insight Lead NHS England 2016

“Patient experience is at the Heart of the NHS Forward View.” Neil Churchill, Director for Patient Experience, NHS England, and National Quality Board Patient Experience sub-group member 2016

Also of interest

Towards Zero Suicide: Preventing Suicide, Saving Lives
Thursday 23 February 2017
The Studio
Birmingham
Book
Psychosis & Schizophrenia: Early interventions & successful pathways
Friday 24 February 2017
De Vere West One Conference Centre
London
Book
Electronic Prescribing in Mental Health
Friday 10 March 2017
De Vere West One Conference Centre
London
Book
Psychological Therapies in the NHS
Wednesday 15 March 2017Thursday 16 March
Millenium Conference Centre
London
Book
Improving the Physical Health of Adults with Severe Mental Illness
Friday 24 March 2017
De Vere West One Conference Centre
London
Book
Safeguarding Vulnerable Adults in Mental Health Services
Tuesday 25 April 2017
De Vere West One
London
Book
Achieving Better Access for Mental Health Crisis Care
Friday 28 April 2017
De Vere West One Conference Centre
London
Book
DIGITAL IAPT 2017 Disrupting IAPT: can digital pathways 'change the game'?
Monday 8 May 2017
De Vere West One Conference Centre
London
Book
Medically Unexplained Symptoms /Somatic Symptom Disorder National Summit 2017
Wednesday 10 May 2017
The Studio Conference Centre
Birmingham
Book
Book
Book
Dual Diagnosis: Implementing the NICE Guidance
Monday 5 June 2017
De Vere West One Conference Centre
London
Book
Book
Book
Masterclass: Deprivation of Liberty Safeguards
Monday 19 June 2017
De Vere West One Conference Centre
London
Book
IAPT: Improving Psychological Therapies for Older People
Monday 19 June 2017
De Vere West One Conference Centre
London
Book
Book
The Mental Capacity Act Masterclass
Monday 10 July 2017
De Vere West One Conference Centre
London
Book
Good Governance Institute
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences