Masterclass: Complaints Handling & Response Letters
Wednesday 8 February 2017
De Vere West One Conference Centre, London
This interactive and practical workshop will provide a structured approach to complaints handling and response writing. Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.
All techniques will be tested through role-play based on an actual complaint.
The course will be facilitated by Kate Hill Solicitor InPractice and RadcliffesLeBrasseur Solicitors
Also of interest
NHS Complaints Summit 2018
Monday 24 September 2018
De Vere West One Conference Centre
Handling Concerns about Fitness to Practise: Managing Complaints and Concerns about Nurses and supporting Nurses in Difficulty
Monday 8 October 2018
De Vere W1 Conference Centre