This masterclass, facilitated by Faisal Ahmed, Governance Specialist Trainer, provides knowledge and skills on how to report and investigate an incident in light of the most prevalent incidents, for example medication and patient falls. We ensure that there is a comprehensive investigation, identifying lessons learned and the development of action plans. Attendees will gain an understanding of how to record findings and collate information to prevent recurrence and the severity of incidents. All staff who report and investigate
incidents should attend.
NHS Improvement have developed guidelines on investigating incidents and have highlighted ‘problems with the way we do investigations’, which are:
1. Patients, families and carers often think that NHS organisations do not share information with them when something goes wrong
2. Patients, families and carers often think that NHS managers are trying to blame someone else instead of trying to ﬁnd out what happened
3. Patients, families and carers often feel they do not get enough support from the NHS when something goes wrong
Investigations need to be carried out by people:
1. Who have enough time to do a good job
2. Have the right skills to do the job; and,
3. Investigators may need more training in good ways of carrying out the investigations
We are now offering many of our masterclasses as virtual online courses; find out more about our other Virtual Training programmes here.