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Improving Mental Health Crisis Care

Monday 14 Oct 2019

De Vere West One Conference Centre, London

Follow the conference on Twitter #MHCrisis

“The NHS will ensure that a 24/7 community-based mental health crisis response for adults and older adults is available across England by 2020/21”

NHS Long Term Plan 2019

“In the next ten years we are committed to ensuring the NHS will provide a single point of access and timely, universal mental health crisis care for everyone. We will ensure that anyone experiencing mental health crisis can call NHS 111 and have 24/7 access to the mental health support they need in the community and we will set clear standards for access to urgent and emergency specialist mental health care. This will include post-crisis support for families and staff who are bereaved by suicide, who are likely to have experienced extreme trauma and are at a heightened risk of crisis themselves. We will also increase alternative forms of provision for those in crisis. Sanctuaries, safe havens and crisis cafes provide a more suitable alternative to A&E for many people experiencing mental health crisis, usually for people whose needs are escalating to crisis point, or who are experiencing a crisis, but do not necessarily have medical needs that require A&E admission. They are commissioned through the NHS and local authorities, provided at relatively low costs, high satisfaction, and usually delivered by voluntary sector partners. While these services now exist in a number of areas, we will work to improve signposting, and expand coverage to reach more people and make a greater impact.. Models such as crisis houses and acute day care services, host families and clinical decision units can also prevent admission.”

NHS Long Term Plan 2019

This conference focuses on ensuring best practice in mental health crisis services and delivering the ambitions for Mental Health Crisis Services as outlined in the 2019 NHS Long Term Plan. The National Mental Health Crisis Care Conference takes a practical case study based approach to improving services and outcomes for people with mental health conditions reaching crisis point. The day will focus on improving services for mental health crisis care, through learning from organisations that have succeeded in addressing the challenge of improving access and delivering an effective mental health crisis pathway. The conference will look at the role of community and voluntary sector services in crisis prevention, and how we can deliver recovery focused crisis services.

This conference will enable you to:

  • Network with colleagues working to improve outcomes and access to effective mental health crisis care 
  • Learn from personal experience of those who have lived experience of mental health crisis, and crisis services
  • Update your knowledge on national developments
  • Understand how you can support people in crisis to access crisis care services with speed and ease
  • Developing your skills in crisis prevention and care planning
  • Develop the use of Crisis Café’s and voluntary sector peer support 
  • Identify key strategies for supporting recovery and preventing relapse
  • Reflect on how you can provide high quality crisis services in the Emergency Department
  • Understand how to evaluate and assess your crisis service
  • Self assess and reflect on your own practice

Chair and Speakers Include:

Sean Duggan

Chief Executive
Mental Health Network

Dr Catherine Hayhurst

Mental Health Sub Committee
Royal College of Emergency Medicine

Fiona Venner

Chief Executive
Leeds Survivor Led Crisis Service

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience away from their workplace in an intimate environment where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events, whether it be a sponsored session, or an exhibition stand, a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage face to face with your key audience
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact katiej@hc-uk.org.uk for prices and further information, or to discuss a tailored package to suit your needs and budget.

Getting to the Venue

De Vere West One is located on Portland Street and is a 10 minute walk for Great Portland Street Underground station and a 5 minute walk from Oxford Circus
By Rail
De Vere West One is just a five minutes’ walk from Oxford Circus tube (Central, Victoria, and Bakerloo), Bond street (Jubilee) and a 10 minute walk from Great Portland Street tube (Circle, Hammersmith & City and Metropolitan) and Marylebone station.
By Road
Portland Place is just north of Oxford Circus. The nearest NCP car park is approximately 300 yards away. Follow the A4201 past De Vere West One taking the second left turning onto Weymouth Street, then take the second left onto Weymouth Mews.
Google Map

Fee Options

NHS, Social Care, Private Healthcare Organisations & Universities



Voluntary sector & charities



Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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Supporting Organisations