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Lean in Healthcare: Improving Systems & Patient Safety Masterclass

Friday 24 Apr 2020

West One De Vere Conference Centre, London

If you are involved in improving any part of the patient experience such as patient care, reducing patient harm, improving quality of service or reducing waiting time then the Lean tools can have a significant impact. Lean in healthcare is a highly interactive one-day workshop aimed at individuals & teams at all levels who want to gain an understanding of the lean philosophy, tools and techniques.

Participants in this workshop learn by doing. Hands-on exercises simulate inefficient systems and processes encountered in their workplaces. Equipped with Lean tools staff can then identify waste in their health care delivery processes and start to reduce or eliminate that waste

"Patient Safety is about maximising the things that go right and minimising the things that go wrong...Healthcare staff operate in complex systems, with many factors influencing the likelihood of error. These factors include medical device design, volume of tasks, clarity of guidelines and policies, and behaviour of others. A ‘systems’ approach to error considers all relevant factors and means our pursuit of safety focuses on strategies that maximise the frequency of things going right.”

NHS Patient Safety Strategy July 2019

Learning Objectives:

  • Overview of LEAN tools and technique
  • How Lean tools can improve the patient experience, patient safety and reduce inefficiencies
  • Provide practical steps so that LEAN can be applied back in workplaces

Facilitated by:

Chris Lakin BSc BEng CEng MIChemE TD Chris Lakin currently leads BWC Performance (Beyond World Class) – a small consultancy company committed to helping companies achieve and exceed the world-class levels of operational and business excellence using Lean and 6 Sigma. BWC provides a number of LEAN and LEAN SIGMA open training courses or can provide tailored in-house courses. Chris is chartered chemical engineer, Lean practitioner and 6 Sigma Master Black belt.

This masterclass is also available in house

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Getting to the Venue

De Vere West One is located on Portland Street and is a 10 minute walk for Great Portland Street Underground station and a 5 minute walk from Oxford Circus
By Rail
De Vere West One is just a five minutes’ walk from Oxford Circus tube (Central, Victoria, and Bakerloo), Bond street (Jubilee) and a 10 minute walk from Great Portland Street tube (Circle, Hammersmith & City and Metropolitan) and Marylebone station.
By Road
Portland Place is just north of Oxford Circus. The nearest NCP car park is approximately 300 yards away. Follow the A4201 past De Vere West One taking the second left turning onto Weymouth Street, then take the second left onto Weymouth Mews.
Google Map

Fee Options

NHS, Social Care, Private Healthcare Organisations & Universities



Voluntary sector & charities



Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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