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Tackling the waiting lists and delays for Clinics since Covid-19

Tuesday 19 Oct 2021


This third masterclass concentrates on tackling the waiting lists and delays for clinics.   Since the Covid-19 lockdown, we have a 18 month’s worth of patients waiting in the community to be referred to outpatient and diagnostic services. How do we tackle these waiting-lists in time to keep patients safe from serious complications and without exhausting staff?

Key Learning Objectives:

  • mapping patient flow prior to and since the Covid-19 lockdown
  • using the Vitals Charts® (workshop 2) to measure patient flow over time and in real time.
  • using Little’s law to verify the waiting lists and waiting times
  • learning to use a demand, load (workshop 1) and capacity analysis to diagnose the constraint and the resource-time capacity needed to achieve safe waiting times for patients
  • recognising and mitigating the dangers of Variation and Carve-Out

Discount for attending all five half day Outpatient masterclasses: £195+ VAT per masterclass or, £750+VAT for all five.


Facilitated by:

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Lesley Wright (DCR/DRI)

Diagnostic Radiographer, Radiology Manager
Former National Director for Diagnostic Improvement with NHS England/Improvement

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



Full Outpatient Series



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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