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Management Reporting & Practical Use of Data in Outpatients

Tuesday 5 Oct 2021


Facilitated by Dr Kate Silvester, this is the second in a series of five half day virtual workshops, designed to introduce delegates to the skills for improving flow through Outpatient clinics and services.   Delegates will leave with a combination of theory, practical exercises and examples so that they can ‘give it a go’ in their own service. All Outpatient service managers and information analytics staff should attend. This second masterclass concentrates on the data trap. How can we be certain that the data we have about our Outpatient demand, activity waiting lists and waiting times are correct and that our service management reports truly reflect this? How do we prevent patients ‘being lost’ or ‘suddenly appearing’, requiring clinics to be overbooked at short notice?

Discount for attending all five half day Outpatient masterclasses: £195+ VAT per masterclass or, £750+VAT for all five.

Key Learning Objectives:

  • recognising the ubiquitous data errors that underlie many NHS service management reports
  • why patients get lost and why patients ‘suddenly appear’ and require clinics to be overbooked at short notice
  • how to specify the reporting window and the underlying data window correctly
  • how to recognise the common patterns in the resulting Vitals Charts®


Facilitated by:

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



Full Outpatient Series



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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