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Systems thinking and engineering in Outpatients

Tuesday 16 Nov 2021


Facilitated by Dr Kate Silvester, this is the last in a series of five half day virtual workshops, designed to introduce delegates to the skills for improving flow through Outpatient clinics and services. Delegates will leave with a combination of theory, practical exercises and examples so that they can ‘give it a go’ in their own service. All Outpatient service managers, staff and information analytics staff should attend. This final masterclass concentrates on systems thinking and engineering. What happens to demand for services downstream of Outpatients e.g. diagnostics and surgery, if we tackle our queues in outpatients?

Discount for attending all five half day Outpatient masterclasses: £195+ VAT per masterclass or, £750+VAT for all five.

Key Learning Objectives:

  • what happens to demand for services including diagnostics and surgery if we tackle queues?
  • the two perspectives of a system: the ‘Anatomy’(Resources) and ‘Physiology’ (flow between)
  • finding the constraints to flow: resource capacity constraints and policy constraints
  • where do we want the constraint to be?
  • improving system safety, timeliness (flow), quality of the service, Patient and staff experience, and productivity

Facilitated by:

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



Full Outpatient Series



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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