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Patient Experience Insight Summit: Demonstrating Responsiveness to Feedback

Friday 20 Sep 2019

De Vere West One Conference Centre, London

Follow the conference on Twitter #PatientExp

“Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drive quality improvement.”

NHS Improvement 2019

“Patient Experience experts are spending a lot of their time collecting feedback – we need to think about how we can spend more time on doing something about the feedback”

Neil Churchill, Director for Patient Experience NHS England

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive. Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the 2018 NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.


Benefits of attending
This conference will enable you to:

  • Network with colleagues who are working to monitor and improve patient experience
  • Learn from outstanding practice in developing systems to improve patient experience insight
  • Ensuring patient experience feedback leads to changes in practice 
  • Learn how to use the National Patient Experience Improvement Framework in practice
  • Understand the national context for patient experience
  • Reflect on CQC key lines of enquiry for patient experience
  • Understand how to work with staff to act on patient experience feedback in real time
  • Change the way you think about patient experience – the 1000 days programme and #EndPJParalysis
  • Identify key strategies for developing a patient experience cultures
  • Develop your role demonstrating insight and responsiveness
  • Understand how you can enable frontline staff to engage real time patient feedback from patients
  • Self assess and expand your skills in analysing patients experience data 
 

100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague

Chair and Speakers Include:

David McNally

Head of Experience of Care
NHS England & NHS Improvement

Ian Donaghy

Author 'DearDementia' & 'The Missing Peace'

Ruth Evans

Managing Director
Patient Experience Network

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience away from their workplace in an intimate environment where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events, whether it be a sponsored session, or an exhibition stand, a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage face to face with your key audience
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  

Enquire

Contact katiej@hc-uk.org.uk for prices and further information, or to discuss a tailored package to suit your needs and budget.

Getting to the Venue

Location
De Vere West One is located on Portland Street and is a 10 minute walk for Great Portland Street Underground station and a 5 minute walk from Oxford Circus
By Rail
De Vere West One is just a five minutes’ walk from Oxford Circus tube (Central, Victoria, and Bakerloo), Bond street (Jubilee) and a 10 minute walk from Great Portland Street tube (Circle, Hammersmith & City and Metropolitan) and Marylebone station.
By Road
Portland Place is just north of Oxford Circus. The nearest NCP car park is approximately 300 yards away. Follow the A4201 past De Vere West One taking the second left turning onto Weymouth Street, then take the second left onto Weymouth Mews.
Google Map

Fee Options

NHS, Social Care, Private Healthcare Organisations & Universities

£365.00

(£438.00)

Voluntary sector & charities

£300.00

(£360.00)

Commercial organisations

£495.00

(£594.00)

(Prices in brackets include VAT)

Discounts

Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

NHS Complaints Summit 2019
Monday 23 Sep 2019
De Vere West One Conference Centre, London

Supporting Organisations