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Measuring, Understanding and Acting on Patient Experience Insight From Insight to Improvement

Friday 2 Dec 2022


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Find out more about virtual attendance

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement.

Sessions will include learning from patients, improving patient experience during Covid-19, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.

“The recent Adult Inpatient Survey published by the Care Quality Commission has highlighted collecting patient feedback as a key area of improvement highlighting that only 13% of people were asked to give their views on the quality of their care”

CQC October 2021

“Patient Experience experts are spending a lot of their time collecting feedback – we need to think about how we can spend more time on doing something about the feedback”

Dr Neil Churchill OBE, Director, Experience, Participation and Equalities Group, NHS England and Improvement

“Collecting Patient Feedback: Only 13% of people were asked to give their views on the quality of their care”

CQC October 2022

There is also a focus on improving patient experience in older people living with frailty following the CQC findings that “People who were considered frail had a poorer experience across all themes.” (CQC2022)

This conference will enable you to:

  • Network with colleagues who are working to monitor and improve patient experience
  • Learn from outstanding practice in developing systems to improve patient experience as a result of patient experience insight
  • Reflect on a patient perspective
  • Understand how patient experience measurement needs to adapt during the pandemic
  • Ensuring patient experience feedback leads to changes in practice
  • Learn how to use the National Patient Experience Improvement Framework in practice
  • Understand the national context for patient experience
  • Develop strategies for measuring and improving staff experience
  • Understand how to work with staff to act on patient experience feedback in real time
  • Reflect on the developing role of Patient Safety Partners 
  • Use a Human Factors approach to deliver change and improvement based on patient experience insight
  • Identify key strategies for developing a patient experience culture
  • Develop your role demonstrating insight and responsiveness
  • Self assess and expand your skills in analysing patients experience data
  • Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes

100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague.

Speakers Include:

Chris Graham

Chief Executive Officer
Picker Institute Europe

Mr Perbinder Grewal

General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner

Ruth Evans

Managing Director
Patient Experience Network

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Carolyn Goodbody for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

Fee Options

NHS, Schools & Public Sector



Voluntary sector & charities



Commercial organisations



Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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