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Transforming Outpatient Services

Monday 11 Nov 2019

De Vere West One Conference Centre, London

Follow this conference on Twitter #Outpatients

This national conference aims to bring together leaders of outpatient services to focus on improvement and the delivery of outstanding outpatient care and experience. The conference opens with National Developments followed by case studies focusing on improving quality, efficiency and meeting the Care Quality Commission Quality Ratings in outpatients. The conference continues with an extended in depth masterclass which will contact interactive group work focusing on Improving, capacity, access, patient flow and waiting times in outpatient services. Further sessions will focus on improving patient experience, improving outcomes in outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics in reducing pressure on outpatient services.

“The delivery of NHS outpatient services is substantial in scale and complexity. From simple single outpatient appointments to pathways that cut across different clinical settings and multiple diagnostic services over many years – there is the potential to redesign and improve. There are many opportunities from supporting patients to manage their conditions, to streamlining the booking process, to delivering digital pathways in their entirety.”

Lisa Hollins Director of Innovation Delivery NHSX, 3 October 2019

The NHS Long Term Plan, published in February 2019 states that: "Outpatient services will be fundamentally redesigned… hospital outpatient visits have nearly doubled over the past decade from 54 to 94 million, at a cost of £8 billion a year......Outpatients traditionally serve at least three purposes, and in each case there are opportunities for redesign. An outpatient appointment can provide: advice and diagnosis for a patient and their GP; follow-up review after a hospital procedure; and ongoing specialist input into a long-term condition. Technology means an outpatient appointment is often no longer the fastest or most accurate way of providing specialist advice on diagnosis or ongoing patient care. The Royal College of Physicians has rightly argued that outpatients needs a radical overhaul”

“The NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years. This will be a game-changer for many patients. Far less need to struggle with public transport, road congestion, or parking; to arrange for time off work or to be accompanied by a relative or friend; or to travel for hours just to have a brief exchange in an outpatient clinic and little time for questions. Transforming the approach will not just save patients time and money, it will allow staff to work in the most efficient and satisfying way, reduce pollution from road travel, and save the NHS more than £1 billion a year.”

Linda Charles-Ozuzu is NHS England’s Director of the Elective Care Transformation Programme.

This conference will enable you to:

  • Network with colleagues who are working to improve outpatient services and patient care
  • Learn from established practice delivering effective outpatient services
  • Reflect on national developments including the findings from the recent Royal College of Physicians report into the Future of Outpatients
  • Develop your skills in improving capacity, access, patient flow and waiting times in outpatient services
  • Understand how you can improve quality in outpatients in line with the CQC Quality Ratings
  • Identify key strategies for developing virtual outpatient clinics including understand risk issues and which patients are suitable for Virtual Consultations
  • Understand how to measure, monitor and improve patient experience in outpatients
  • Self assess and reflect on your own practice
  • Gain CPD accreditation points contributing to professional development and revalidation evidence

PLUS: There will be an opportunity to hear from Visiba Care in the pre-conference supplier showcase session.

Speakers Include:

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Prof Joe Harrison

Milton Keynes University Hospital NHS Foundation Trust

Ms Kate Branchett

Senior Policy and Implementation Lead
NHS England National Elective Care Transformation Programme
NHS England

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience away from their workplace in an intimate environment where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events, whether it be a sponsored session, or an exhibition stand, a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage face to face with your key audience
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact katiej@hc-uk.org.uk for prices and further information, or to discuss a tailored package to suit your needs and budget.

Getting to the Venue

De Vere West One is located on Portland Street and is a 10 minute walk for Great Portland Street Underground station and a 5 minute walk from Oxford Circus
By Rail
De Vere West One is just a five minutes’ walk from Oxford Circus tube (Central, Victoria, and Bakerloo), Bond street (Jubilee) and a 10 minute walk from Great Portland Street tube (Circle, Hammersmith & City and Metropolitan) and Marylebone station.
By Road
Portland Place is just north of Oxford Circus. The nearest NCP car park is approximately 300 yards away. Follow the A4201 past De Vere West One taking the second left turning onto Weymouth Street, then take the second left onto Weymouth Mews.
Google Map

Fee Options

NHS, Social Care, Private Healthcare Organisations & Universities



Voluntary sector & charities



Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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Supporting Organisations