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Transforming Outpatient Services National Conference

Monday 20 Apr 2020

West One De Vere Conference Centre, London

Follow this conference on Twitter #Outpatients

This national conference aims to bring together leaders of outpatient services to focus on improvement and the delivery of outstanding outpatient care and experience. The conference opens with National Developments followed by case studies focusing on improving quality, efficiency and meeting the Care Quality Commission Quality Ratings in outpatients. The conference continues with an extended in depth masterclass which will include interactive group work focusing on Improving, capacity, access, patient flow and waiting times in outpatient services. Further sessions will focus on improving patient experience, improving outcomes in outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics in reducing pressure on outpatient services.

“The opportunity to transform the outpatient experience through judicious use of digital tools is huge ” 

Tara Donnelly, Chief Digital Officer, NHSX, September 2019

“The transformation of the traditional model of outpatient services into a flexible, responsive series of services has become one of the major challenges for the NHS. Patients need services that can offer rapid access to advice to support self management and prevention.“

Prof Julian Redhead, Chair of Shelford Group Chief Medical Officers and CMO, Imperial College Healthcare NHS Trust, September 2019 

This conference will enable you to:

  • Network with colleagues who are working to improve outpatient services and patient care
  • Learn from established practice delivering effective outpatient services
  • Reflect on national developments including the findings from the recent Royal College of Physicians report into the Future of Outpatients
  • Develop your skills in improving capacity, access, patient flow and waiting times in outpatient services
  • Understand how you can improve quality in outpatients in line with the CQC Quality Ratings
  • Identify key strategies for developing virtual outpatient clinics including understand risk issues and which patients are suitable for Virtual Consultations
  • Understand how to measure, monitor and improve patient experience in outpatients
  • Self assess and reflect on your own practice
  • Gain CPD accreditation points contributing to professional development and revalidation evidence


Mr John Hadley

Clinical Lead for Outpatients, Getting it Right First Time Programme (GIRFT) & Consulant ENT Surgeon, Ashford St Peter's NHS Foundation Trust

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Dr Rishi Das-Gupta

Chief Innovation & Technology Officer
Royal Brompton & Harefield NHS Foundation Trust

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience away from their workplace in an intimate environment where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events, whether it be a sponsored session, or an exhibition stand, a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage face to face with your key audience
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Carolyn Goodbody for prices and further information, or to discuss a tailored package to suit your needs and budget.

Getting to the Venue

De Vere West One is located on Portland Street and is a 10 minute walk for Great Portland Street Underground station and a 5 minute walk from Oxford Circus
By Rail
De Vere West One is just a five minutes’ walk from Oxford Circus tube (Central, Victoria, and Bakerloo), Bond street (Jubilee) and a 10 minute walk from Great Portland Street tube (Circle, Hammersmith & City and Metropolitan) and Marylebone station.
By Road
Portland Place is just north of Oxford Circus. The nearest NCP car park is approximately 300 yards away. Follow the A4201 past De Vere West One taking the second left turning onto Weymouth Street, then take the second left onto Weymouth Mews.
Google Map

Fee Options

NHS, Social Care, Private Healthcare Organisations & Universities



Voluntary sector & charities



Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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