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Andrea Sutcliffe The Care Quality Commission discusses the Inspection of Social Care

Andrea Sutcliffe Chief Inspector of Adult Social Care at The Care Quality Commission spoke at today’s Adult Safeguarding under the Care Act 2014 conference on: 

• improving the effectiveness of the safeguarding system through leadership, accountability and assurance
• the Chief Inspector and Care Quality Commission role in safeguarding
• the new social care inspection process: learning from the initial inspections

In her presentation Andrea commented;
Social care can transform people’s lives as a force for good and our role is to set expectations, monitor and inspect, publish and rate, celebrate success, tackle failure, signpost help, influence debate, and work in partnership. It is critical that we work in partnership with all services to ensure we can do all the above. 

The CQC has reorganised with 3 specialists areas and we have a specific inspection group for adult services. 

We are using more experts by experiences – they are really getting under the skin of the situation and are able to get more information than inspectors might be able to.    

New for April along with the Care Act:
•    Our fundamental standards will be implemented 
-    Duty of candour 
-    Fit and proper person requirement 
•    Introducing special measures for social care 
•    Scores on the doors – providers will be displaying the scores of outcomes clearly and on their website – the report will be coming soon. 

We’ve seen many examples of excellent care in adult social care, but also significant variation. Quality in nursing homes is poorer than that that in residential care homes. 

What lies at the heart of safe, caring and compassionate care is good leadership. 

Our challenge to providers and the system:
•    Maintain a focus on recruiting for values and building the professionalism of staff.
•    Leaders at all levels should develop a culture of support, openness and learning.
•    Recognise and value excellence in all staff, especially those in professional or leadership positions.
•    Have the courage to tackle failure in the interests of people who use services.

It is absolutely critical that the CQC and Safeguarding work together and share information – our involvement at a local level is very important. 

Andrea’s full presentation is available for download at the end of this page.

Forthcoming events of interest:

Measuring and Monitoring Quality in Mental Health
Monday 23 March 
ICO Conference Centre, London
Deprivation of Liberty Safeguards: Ensuring Compliance in Practice
Wednesday 25 March 
ICO Conference Centre, London
Adult Safeguarding Investigations & Safeguarding Adults Reviews
Monday 20 April 
Hallam Conference Centre, London
Self Neglect & Adult Safeguarding
Wednesday 6 May 
Hallam Conference Centre, London
Masterclass: Deprivation of Liberty Safeguards
Friday 13 November 
Cavendish Conference Centre, London

Download: Andrea Sutcliffe full presentation

2 March 2015


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