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Carol Moore Speaks on Undertaking a patient experience review

Carol Moore Improvement Manager Picker Institute Europe discusses undertaking a patient experience review: Ensuring patient experience feedback leads to improvement and engaging frontline staff in developing responsive services:

  • Engaging frontline staff to develop effective feedback systems and responsive services at ward and directorate level
  • How can we ensure the feedback leads to change
  • A step by step guide to undertaking a patient experience review
  • Case studies and examples


The Picker institute is an international charity which aims to put peoples’ experiences at the forefront of great health and social care provision by:

  • Influencing policy and practice so that health and social care systems are always centred around people’s needs and preferences
  • Inspiring the delivery of the highest quality care, developing tools and services which enable all experiences to be better understood
  • Empowering those working in health and social care to improve experiences by effectively measuring, and acting upon, people’s feedback


Overall lessons learned from Carol Moore’s presentation include:

  • Understand what data is required and for what purpose 
  • Focus collection around meeting those needs, using tested questions that will give actionable information (don’t ask the easy questions) 
  • Communicate information and data in ways that resonate and work for target groups


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Events of Interest:

Leading your Organisation to Zero-Harm
Tuesday 9 December 2014 
Manchester Conference Centre, Manchester

Monitoring & Improving Patient Safety
Thursday 11 December 2014 
ICO Conference Centre, London

Download: Carol Moore"s presentation

7 October 2014


    Partner Organisations

    The Tavistock and Portman NHS Foundation TrustInPracticeClinical Audit Support CentrePlayoutJust For Nurses
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