Skip navigation

Carol Moore Speaks on Undertaking a patient experience review

Carol Moore Improvement Manager Picker Institute Europe discusses undertaking a patient experience review: Ensuring patient experience feedback leads to improvement and engaging frontline staff in developing responsive services:

  • Engaging frontline staff to develop effective feedback systems and responsive services at ward and directorate level
  • How can we ensure the feedback leads to change
  • A step by step guide to undertaking a patient experience review
  • Case studies and examples

 

The Picker institute is an international charity which aims to put peoples’ experiences at the forefront of great health and social care provision by:

  • Influencing policy and practice so that health and social care systems are always centred around people’s needs and preferences
  • Inspiring the delivery of the highest quality care, developing tools and services which enable all experiences to be better understood
  • Empowering those working in health and social care to improve experiences by effectively measuring, and acting upon, people’s feedback

 

Overall lessons learned from Carol Moore’s presentation include:

  • Understand what data is required and for what purpose 
  • Focus collection around meeting those needs, using tested questions that will give actionable information (don’t ask the easy questions) 
  • Communicate information and data in ways that resonate and work for target groups

 

Scroll down for full presentation


Events of Interest:

Leading your Organisation to Zero-Harm
Tuesday 9 December 2014 
Manchester Conference Centre, Manchester

Monitoring & Improving Patient Safety
Thursday 11 December 2014 
ICO Conference Centre, London


Download: Carol Moore"s presentation

7 October 2014

 PreviousNext 

    Partner Organisations

    The Tavistock and Portman NHS Foundation TrustInPracticeClinical Audit Support CentrePlayoutJust For Nurses
    GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences