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Dr Telal Mudawi, Consultant Interventional Cardiologist at Wrightington, Wigan and Leigh NHS will present at National Conference on Complaints Handling, Investigating, Resolving and Learning

Dr Telal Mudawi, Consultant Interventional Cardiologist at Wrightington, Wigan and Leigh NHS and Clinical Adviser in Cardiology Parliamentary & Health Service Ombudsman, Manchester Office, UK will present at National Conference on Complaints Handling, Investigating, Resolving and Learning

Dr Telal Mudawi will be presenting ‘Lessons from complaints to the ombudsman and investigations’ at the National Complaints Handling, Investigating, Resolving and Learning Conference on Monday 7 December 2015 at Hallam Conference Centre, London

Dr Telal Mudawi will share his experiences and knowledge of NHS Complaints from the perspective of the Parliamentary & Health Service Ombudsman, he will share lessons from complaints to the ombudsman and investigations and will discuss how to make it easier for people to complain, the outcomes and resolution of complaints, what do people want and give an update on national developments.

This CPD certified conference will provide a practical guide to handling, investigating, resolving and learning from complaints in a way that puts the patient at the centre. The conference will look at complaints management from real time resolution of complaints at the point of service to complex complaints handling for complaints that involve multiple issues or agencies. Through local case studies and national updates the conference will update delegates on how to improve the complaints process, responsiveness and learning from complaints in their service.

The conference is due to take place on Monday 7 December 2015 at Hallam Conference Centre, London. 

Click here for more information


4 August 2015

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