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Dr Umesh Prabhu Discusses Investing in Quality, Disinvesting in Harm at today"s Improving Patient Safety Conference

Dr Umesh Prabhu Medical Director Wrightington, Wigan and Leigh NHS Foundation Trust discusses investing in quality, disinvesting in harm  at today’s Improving Patient Safety Conference: 

  • investing in quality, disinvesting in harm
  • undertaking the process of disinvesting in harm
  • ensuring right care at the right time 24/7

In his presentation Dr Prabhu states: 

"It is always the small things that make a big difference for patients"

"One Message for you to take home - Good quality is not cheap but poor quality is very costly and causes lot of human tragedies!"

"Most harms to our patients have nothing to do with money but getting the basics right."

"Culture, leadership, staff engagement, patient engagement, governance and staff empowerment right"

"Holding people to account early – Nip it in the bud!"

"55,000 patients suffer more than 6 months or permanently disabled due to medical errors!"

"In 2013 - 12,000 doctors were referred to GMC"

"1000 Doctors are referred to NCAS"

"Vast majority of these tragedies are preventable!"

"Success is rarely due to one or two individuals but success is when the whole team works towards a common purpose"

"Values are extremely important to success!"

"Patients are at the heart of everything we do. They are at the heart of everything we do"

"NHS must be for the patients with the patients and by the patients"

"Patient safety and quality of care is not for compromise"

"No patient or staff should suffer because of ‘our’ poor systems and processes"

"For our staff to provide good care we must care for our staff. We must make sure our staff feel valued and integral part of the organisation. Staff engagement is the key to our success"

"Putting people in the right jobs is one of the most important jobs of the leader and manager"

"Diverse groups of people are more innovative than homogenous groups"

"Patient safety should matter to us, quality of care should matter to us. Ask yourself why did you become a doctor or a nurse? To make a fellow human being better!"

"Investing in quality and safety is simple, get the basics right, right values, right culture, right leaders, staff and patient engagement, your governance and evidence to support that you got these right"

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Dr Umesh Prabhu is the Medical Director of Wrightington, Wigan and Leigh FT (WWLFT). Following his own mistake in 1992, Umesh developed keen interest in patient safety, medical errors, why doctors make mistakes, professional regulation and medical leadership. Umesh was Consultant Paediatrician (1992-2010), Clinical Lead for Paediatrics (1992-1998), Medical Director of Bury NHS Trust (1998-203), NPSA Board Member (2001-2003), NCAS Adviser since 2003, Clinical Adviser for Paediatrics complaints to Healthcare Commissioner (2001-2004). In 2010 Umesh was appointed as the MD of WWLFT.

Umesh has given many national lectures and conducted many workshops regarding patient safety, medical errors, professional regulation, medical leadership, clinical governance and revalidation.

Events of interest: 

Patient Safety, Incident Reporting, Investigation & Learning
Monday 2 February 2015, London

Patient Experience Insight: Demonstrating Responsiveness to Feedback
Wednesday 4 February 2015, Birmingham

Always Events: A positive approach to Improving Patient Care
Tuesday 24 March 2015, London

Download: Dr Umesh Prabhu's Presentation

11 December 2014


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