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Duty of Candour - News and Updates

Suzanne Shale speaksSuzanne Shale speaks

News and updates from today’s conference offering a practical guide to applying and monitoring adherence to The Duty of Candour and ensuring Freedom to Speak Up.

Conference chair  Justine Sharpe, Safety and Learning Lead, NHS Litigation Authority (NHSLA)

Justine comments:

"Saying Sorry meaningfully and explaining what and why things have gone wrong is vital for the patient, their family, carers and also for the staff involved.    Getting this right, can support the journey of learning and improve patient safety"   

"Despite statutory, regulatory, professional and local guidance that exists  on what and how to implement candour  ---- it’s  challenging.   After all, that’s why we are here today, to unpick some of the complexity and misconceptions  and hear from the expert speakers in this area whom will share their rich experience  so that you can  improve both your knowledge and practice implementing duty of candour. "  

Achieving a Culture of Candour & Freedom to Speak Up
Suzanne Shale
, Chair, Action Against Medical Accidents

Suzanne's presentation covers:

• creating the right environment for staff to speak up safely and share this best practice across the NHS

• how do we achieve a culture of candour in our organisations and services?

• how can we support frontline staff to implement the duty at the bedside?

• accountabilities and reporting requirements

Suzanne comments:

"How do people react when faced with something out of the ordinary?
When incoming information conflicts with perferred version of reality, how do we make sense of it?
'The Bystander effect' - Diffusion of responsibility
Small situational triggers can be highly significant"

Training and supporting staff in disclosing unanticipated events in patient care
Dr Umesh Prabhu
, Medical Director, Wrightington, Wigan and Leigh NHS Foundation Trust

Dr Prabhu's presentation covers:

• training and supporting staff in disclosing unanticipated events in patient care
• the role of apologies
• working with patients and families when an incident occurs
• liaising with patients and families
• applying ‘being open’ principles
• our experience

Dr Prabhu comments:

"Each year 12,000 doctors are referred to the GMC
Each year 1000 doctors are referred to NCAS
As doctors we must always be trustworthy and nothing less we must accept.
Duty of Candour and being honest and sincere when things go wrong. 
Happy staff = Happy patients
If we want to protect patients we must support staff
NHS belongs to us, it is a great institution"

Future events of interest:

Learning from Serious Incidents: Implementing the CQC Recommendations
Thursday 23 February 
The Studio Conference Centre, Birmingham

Masterclass: The Duty of Candour in Practice
Monday 24 April 
De Vere West One Conference Centre, London

Complaints Handling, Investigating, Resolving and Learning for Clinicians and Managers in Health and Social Care
Tuesday 25 April 
De Vere West One Conference Centre, London

Root Cause Analysis: 2 Day Intensive Training Course
Wednesday 24 May — Thursday 25 May 
De Vere West One Conference Centre, London

6 February 2017


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