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Fiona Thow NHS Improving Quality gives a National update on Patient Safety Collaboratives Progress to date and future plans

Fiona Thow Patient Safety Collaborative Delivery Lead NHS Improving Quality gives a National update on Patient Safety Collaboratives  Progress to date and future plans at todays Improving Patient Safety Conference:

  • improving patient safety: national update
  • eradicating never events
  • towards zero harm

In her presentation Fiona States: 

"Patients as leaders and true partners Co- producing the safety programme"

"A system devoted to continual learning and improvement"

"A clear and practical framework made up of two “organ systems” - culture and learning process, if the culture isn’t right there will be no learning. The learning system is underpinned by culture, the foundation for the delivery of safe, high quality care"

"Working together to create the safest care system in the world"

"The Challenge is making it personal and part of everyone’s responsibility – professionals, patients, their families and carers"

Scroll down for full presentation 

Fiona Thow joined the Patient Safety Programme for NHS Improving Quality on the 1st April 2014 where she will be working with colleagues to support the delivery and co-production of the national Patient Safety Collaborative across England, in partnership with NHS England and the AHSNs. Other work will involve supporting capacity and capability building to support staff to make improvements in safety, based on the needs and choices of patients, their families and carers. In previous roles she has supported a range of improvement programmes across diagnostic services including radiology, audiology, endoscopy and physiology diagnostic services over the last 5 years. A recent initiative included supporting the early work on 7 day service delivery models.

Following a clinical career as a radiographer and clinical manager, Fiona moved into service improvement in 2001.She has held a range of service improvement posts across a range of specialties working at Trust, SHA and National level and has undertaken several initiatives with the Department of Health. She gained an MBA from Durham in 2000.

Fiona is very much looking forwards to working with staff, patients, their families and carers to support the design and delivery of a national safety programme that will build on areas of excellence and create the conditions to spread and sustain best practice nationally. Creating a culture of openness, where staff and patients feel supported to raise concerns and shape their own improvement efforts locally, she believes will be key to success.

Events of interest: 

Patient Safety, Incident Reporting, Investigation & Learning
Monday 2 February 2015, London

Patient Experience Insight: Demonstrating Responsiveness to Feedback
Wednesday 4 February 2015, Birmingham

Always Events: A positive approach to Improving Patient Care
Tuesday 24 March 2015, London


Download: Fiona Thow Presentation

11 December 2014

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