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Implementing a positive approach to patient experience in practice: measuring and monitoring compliance with Always EventsĀ® to be presented at National Conference

Dr Umesh Prabhu Medical Director and Pauline Law Deputy Director of Nursing at Wrightington, Wigan and Leigh NHS Foundation Trust will be presenting ‘Implementing a positive approach to patient experience in practice’ at the Always Events®: A positive approach to Improving Patient Care conference on Thursday 22 October 2015 at Hallam Conference Centre, London

Umesh and Pauline will give an extended session sharing their experiences on the 10 Always Events® they use: educating, implementing and monitoring adherence in practice to the following events:

  • Patients will always be addressed by their preferred name
  • Staff always introduce themselves when meeting a patient for the 1st time
  • Staff treat patients and their families with the level of respect they would expect for
  • themselves or a member of their own family
  • Staff keep patients informed about their care in a way they can understand and find
  • acceptable
  • Staff assist patients to the toilet immediately when requested
  • Patients always have access to appropriate food and drink
  • Patients are always told on admission what their expected date of discharge is and what
  • this means
  • Medications are always administered correctly
  • All patients who die in our care will be treated with dignity and respect

This CPD certified conference will provide a guide to always events® methodology and learning from case studies of those who have successfully implemented always events® in their service.  There will be an update on national developments from NHS England, the IHI and the Picker Institute and a look at the development of the always events® recognition programme led by IHI and Picker Institute

Healthcare Conferences UK are pleased to offer staff  wishing to attend this conference or any of their other events a 20% discount which can be claimed by quoting ref: hcuk20wwl. 

If you have developed a service or improvement project and would be interested in speaking and sharing your experiences with other organisations please contact

The conference is due to take place on Thursday 22 October 2015 at Hallam Conference, London. 


30 July 2015


    Partner Organisations

    The Tavistock and Portman NHS Foundation TrustInPracticeClinical Audit Support CentrePlayoutJust For Nurses
    GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences