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Improving Mental Health Crisis Care: News & Updates

Today’s conference focuses on improving mental health crisis care and delivering a new model of mental health crisis services, and meeting the ambitions of the Mental Health Crisis Concordat. The conference featured a  national update on delivering the new Mental Health Taskforce recommendations on crisis services and a session on progress against NHS England’s commitments. The conference provided case studies from the NHS, Police, and Ambulance Services, commissioners and perspectives-from service users.

Bobby Pratap, Project Manager for Crisis and Acute Care and Sarah Khan, Deputy Head of Mental Health, NHS England delivered a presentation on Improving mental health crisis care: Delivering the transformational NHS England Mental Health Crisis Care Model and discussed:

  • the key elements of the Mental Health Crisis Care Model
  • what metrics do we have to measure the baseline and progress
  • setting measurable standards for care and outcomes in crisis care
  • moving forward the agreed NHS England consensus approach to mental health crisis

Bobby Pratap & Sarah Khan Full Presentation 

In there presentation Bobby and Sarah stated: 

‘We’ve got a long way to go on crisis care but the good news is we are in a good place to try and fix things’

‘Other good news is we have some money for mental health crisis care’ ‘ we are trying to get everything in place this year before the investment comes in next year’

‘We have found that housing is a real issue in Mental Health Crisis – One study found that over 60% of people were reporting their housing was the reason they were in crisis’

‘Where there is an emergency department there should always be liason mental health care there – this is something we are looking at putting in place in all hospitals with an emergency department’

‘We need to make sure we can grow a good workforce to deal with mental health’ ‘It takes time to build a workforce’

‘What we are wanting to do is rebalance the system’

‘Recovery pathways to start and end in primary care’ ‘The referral for treatment time is a challenge we face’

Sophie Corlett, Director of External Relations, Mind and Jaqueline Dyer, Vice Chair, The Mental Health Task Force shared a session to discuss Mental Health Crisis Services: Mental Health Taskforce recommendations and implementation and moving forward.

Sophie Corlett Full Presentation

Jaqueline Dyer Full Presentation

In there presentation Sophie and Jaqueline stated: 

‘We spent a year listening to peoples experiences – both staff and service users’

‘Mental Health Crisis care concordat, including police, ambulance services, department of health, cqc, NHS have agreed to commit to work together, meeting twice a year to check actions have been done, and actions are refreshed’

‘Coproduction is really important in making a strong action plan’

‘We cannot underestimate how collaborating and working with people across police, healthcare providers etc How beneficial this is’

‘we want to move away from fixed mindsets and move towards growth mindsets’

Sophie Corlett Presentation Abstract

Mental health charity Mind campaigns to improve services, raise awareness and promote understanding around mental health. Mind’s network of more than 140 local Minds offer specialised support and care based on the needs of the communities they support.

In 2011 Mind’s independent inquiry into crisis and acute care, Listening to Experience, powerfully articulated the need for dramatically improved mental health crisis care and the need for humanity in service provision. Many of the problems Mind heard about arose from the working practices, culture and dynamics of crisis and inpatient teams, as well as the points at which various agencies with a statutory responsibility to support people experiencing crisis interfaced.

The inquiry formed part of an evidence base for the development of a set of core principles and standards in crisis care for the first time. In February 2011, an initial 22 national organisations signed up to a national Concordat action plan, committing to work together to improve the system of care and support so people in crisis are kept safe, and helped to find the support they need, whichever the circumstances in which they first need help and from whichever service they turn to first. 

In this presentation Sophie will give an overview of the Concordat’s progress to date at both the national and local level. Through a small number of case studies Sophie will explore some of the innovative practice evolving around the country through the work of local Concordat groups.

Kate Davies OBE, National Director for Health and Justice, Armed Forces and Public Health, NHS England session focused on Delivering an effective emergency response for Mental health Crisis Care and discussed:

  • developing a partnership approach
  • updates from the Liaison and Diversion schemes across the UK
  • developing street triage and where should street triage sit? Should street triage be part of 111?

Kate Davies OBE Full Presentation

In her presentation Kate Stated: 

‘Its about the fact we look after people and at the right time’

‘We need to think – it may not be right for process but it is right for the individual’

‘When do we understand that people are in crisis, and when do we recognise that we need criminal justice interventions’

‘we need to think that some people need care not custody’

‘Liason and diversion services are intended to improve the health and criminal justice outcomes’

‘Criminal justice and health need to start talking the same language’

‘It’s the individual in front of you that is important’

Kate Davies OBE Biography:

Kate Davies OBE commenced in December 2012 as the National Head of Public Health, Armed Forces and their Families and Health & Justice for NHS England.

Kate is Head of 3 areas of Direct Commissioning working in the national support team as a Director working to support the 4 Regions and Area Teams commissioning healthcare services across England for Immunisation and Screening including the rollout of the Childhood Flu and Immunisation Programme, healthcare for serving personnel and their families and veterans mental health and prosthetics, Sexual Assault Referral Centres (SARCs), healthcare services in all prisons, Secure Children’s Homes and Training Centres, Immigration Removal Centres, Healthcare in Police Custody suites and the development of the national Liaison & Diversion Programme and Street Triage.  This National role is to assure quality, consistent and sustained services with a strong focus on Health Inequalities and outcomes for patients and their families across.

Future events of interest:

Improving Physical Health for People with Mental Health Conditions
Tuesday 5 July 2016 
Hallam Conference Centre, London

Psychological Therapies for Severe & Prolonged Mental Illness
Tuesday 5 July 2016 
Hallam Conference Centre, London

Eating Disorders: Developing a Gold Standard Service
Wednesday 6 July 2016 
Manchester Conference Centre, Manchester

Towards Zero Suicide: Preventing Suicide, Saving Lives
Thursday 15 September 2016 
ICO Conference Centre, London

Implementing the NICE Quality Standard for Domestic Violence & Improving the effectiveness of MARACs
Tuesday 20 September 2016 
Hallam Conference Centre, London

Sexual Abuse & Mental Health - Reducing the impact of abuse on mental health
Tuesday 20 September 2016 
Hallam Conference Centre, London

Delivering Excellence in Recovery Oriented Services in Mental Health
Tuesday 4 October 2016 
Hallam Conference Centre, London

Medically Unexplained Symptoms/Somatic Symptom Disorder
Friday 21 October 2016 
De Vere West One, London

Smoking Cessation in Mental Health
Friday 21 October 2016 
De Vere West One, London


22 June 2016

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