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Information Governance Alliance release guidance on keeping patient information safe when using video conferencing for consultations

Using Video Conferencing for Service User Consultations

This guidance is about the Information Governance issues associated with remote consultations using free video conferencing applications such as FaceTime® and/or Skype®. It contains sections aimed at care professionals, information governance and informatics staff.

There is a growing interest in the use of video conferencing as a cost effective and time saving option for managing consultations and, if the risks are managed appropriately, this is an exciting opportunity to use technology to support care. Managing the risks associated with video conferencing needs attention from both care professionals and service users and input from information governance and informatics staff. Enterprise solutions that are available under licence arrangements generally offer greater security, reducing technical risks for both organisations and service users, but still require appropriate management and working practices if they are to be used safely. The guidance is structured around these different staff groups, followed by a section on issues relevant to service users. 

Read the full document here

Source: NHS Digital

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