Innovative approaches to Patient Experience insight
Through national updates and case study presentations today's conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.
Sessions will include learning from patients, an update from NHS England, an extended session on implementing the NQB and NHS England endorsed Warwick Patient Experience programme in practice. Case studies will focus on demonstrating insight and responsiveness at a local level, improving data and intelligence and using feedback to improve, collecting and acting on feedback in real time, an update on PREMs, PROMs, and PCOMs, undertaking a patient experience review, and working with patients as partners in co-design.
Kath's opening presentation focused on innovative approaches to Patient Experience insight and demonstrating responsiveness to feedback at a local level
During Kath's presentation, she launched a new video https://www.youtube.com/watch?v=MTqfzvbu1bU. The video is by a young man called Kiatipat who regularly works with Kath.
The man in the video has cerebral palsy, the video offers advice to others on how to communicate effectively, and how to allow him to communicate effectively with others by behaving in certain ways, i.e. not finishing his sentences for him.
Fixers is a charity which helps young people: http://www.fixers.org.uk/news/14006-11208/more-than-a-disability.php
29 January 2016