Jon Hannah NHS Improving Quality Discusses Importance of Patient Experience and Radical Transparency as part of Quality Measures
Jon Hannah Head of Improvement Science NHS Improving Quality Discusses Importance of Patient Experience and Radical Transparency as part of Quality Measures at todays conference.
In his presentation Jon looked at Measuring and Monitoring Quality as a five year backward view looking at the Quality Triangle and moved on to the dicuss the five year forward view discussing old power values and new power values stating:
"Radical Transparency will mean we need to be narrators, more than intellectuals"
"Measures and Metrics will be the language of our storybook...So in our design we must make them relevant to user / readers"
Jon's full presentation is available for download at the end of this page.
Jon is an experience QI and analytical specialist. He has worked as part of NHS IQ for 2 years, most recently as Head of Improvement Science a role that incorporates Research, Evaluation, Analysis and Measurement. Prior to this Jon worked in senior roles within the Department of Health as Head of Equality a Senior Strategic Adviser and Head of Analysis for Care and Partnerships. Most recently Jon has been working with the My Voice, My Wheelchair, My Life campaign advising on research, analytics, data visualisation and social media.
Download: Jon Hannah's Presentation20 January 2015