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Judi Ingram Aspen Healthcare gives update on leading your organisation to zero preventable harm

Judi Ingram Group Clinical Director and Chief Nurse Aspen Healthcare spoke at today’s Improving Patient Safety in Independent Healthcare conference on

  • our commitment and vision for safety
  • investing in quality, disinvesting in harm
  • undertaking the process of disinvesting in harm
  • leading your organization to zero preventable harm: ensuring the right leadership and culture

Abstract of Judi Ingram’s presentation

Disinvesting in harm; Leading your organisation to zero preventable harm

At Aspen, we have set ourselves a compelling vison – the occurrence of preventable harm is unacceptable.

Our patients are now demonstrably safer. Last year, despite an increase of 14% in the number of patient contacts, we reduced our rate of Serious Incidents (SIs) by 65%.

During the same year, we have shown a dramatic improvement in the opinions of our staff about our patient safety. Between 2013 and 2014, on a standard safety culture survey, the percentage of staff rating our patient safety as ‘Excellent or Very Good’ rose from 58% to 73%.

We are making inroads into our reporting culture too. 93% of staff now state that they know how to report concerns. Confidence in incidents being reported onto DATIX has increased from 61% to 72%. Only 21% said they were given feedback on their incidents in 2013. That figure in 2014 was 58%.

The views of theatre users – including visiting doctors – has also shown a huge improvement. In a bespoke seven-question survey, seeking opinions on specific aspects of theatre safety. The number of respondents reaching the very highest level of positivity (answering “yes” or “100%” to all seven questions) rose from 23% to 30%.

We have done all this in a remarkably short time by co-producing and implementing a range of focused safety initiatives with our staff. This presentation will share our journey and our ‘ABCDE’ patient safety leadership roadmap.

Key learning points:

  • A real tangible commitment to improving patient safety is required that has resonance with an organisations staff
  • This needs to part of, and aligned to, wider organisational development initiatives
  • “Our Aspen ‘ABCDE’ patient safety leadership roadmap focuses on our patient safety culture and our staff’s engagement and development”
  • “Patient safety should be a pre-condition; not simply a stated priority”
  • It’s not easy, but every step of improvement, however small, is an improvement to investing in zero preventable harm.

Judi Ingram’s full presentation is available for download at the end of this page.

Judi Ingram’s Biography:

Judi has worked in healthcare for over thirty years and has worked in various senior roles in a variety of healthcare settings. She has worked in the independent sector since 2009.

She is the Executive Director accountable for leading on all assurance activities related to the quality of clinical services, patient experience, patient safety and quality governance functions. Prior to this she was Assistant Clinical Director/Chief Nurse for the Bupa Group leading on clinical governance activities and nursing worldwide.

She is also chairs the Department of Health CNO Independent Sector Advisory Forum, is a Specialist Professional Advisor for the Care Quality Commission, is a member of the RCN’s Clinical Advisory Group, the RCN Nurses in Management and Leadership Steering Committee, and a Trustee for East Anglia’s Children’s Hospices (EACH).

She is just completing a MSc dissertation exploring staff perceptions of a patient safety culture. Her team at Aspen have recently been shortlisted for the ‘Changing Culture’ category for the national Patient Safety Congress Awards.

Future conferences of interest:

Eliminating Heel Pressure Ulcers
Thursday 24 September 2015 , ICO Conference Centre, London

Reducing & Monitoring Avoidable Hospital Deaths attributable to problems in care
Thursday 8 October 2015 , Hallam Conference Centre, London

Interactive Masterclass: Are you as LEAN as you could be?
Monday 19 October 2015 , Manchester Conference Centre, Manchester

Leading your Organisation to Zero-Harm
Thursday 22 October 2015, Manchester Conference Centre, Manchester

Clinical Audit Masterclass
Tuesday 10 November 2015, Hallam Conference Centre, London

Reducing Medication Errors: Improving Patient Safety: Towards Zero Tolerance
Friday 27 November 2015, ICO Conference Centre, London

Eliminating Avoidable Pressure Ulcers
Wednesday 2 December 2015, Manchester Conference Centre, Manchester

Leading your Organisation to Zero-Harm
Thursday 10 December 2015 , Hallam Conference Centre, London

Download: judi-ingram-update_1072.pdf

1 July 2015


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