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Kath Evans, NHS England Discusses Why Twitter is an Important Tool for those Working in the NHS

Kath Evans @KathEvans2, Head of Patient Experience, NHS England Discusses Why twitter is an important tool for those working in the NHS at todays conference: 

  • why is twitter important for clinicians and managers in the NHS?
  • why is twitter important for NHS organisations?
  • tips for using twitter
  • the NHS England perspective on twitter

In her presentation Kath States: 

"Why use twitter …? It’s a communication strategy 

  • broadcast
  • share for the sake of discussion
  • collaborate
  • experiment
  • disseminate
  • outreach"

"Humanity and professional roles on Twitter. All about connection, we are people"

"Twitter spreads good ideas, allows us to experiment and look at research that you may previously had not dipped your toe into"

"Twitter allows us to build empathy. Building empathy in staff equals a better patient experience"

"Twitter can make change happen"

"Social media highway code@RCGP:  I would encourage you to use this as a point of reference"

"Twitter is simple: It’s a conversation (two way), share things, be nice, be interesting be original….yet it is only one element of our  communication toolkit!"

Kath Evan's full presentation is available for download at the end of this page.

Kath Evans’ Biography:

As a registered general and children’s nurse Kath Evans is currently Head of Patient Experience for Maternity, Newborn, Children and Young People at NHS England. Key areas of her work include ensuring the NHS has mechanisms to capture and use insight from Children, Young People, families/carers and maternity service users so that all are active collaborators in care and have every opportunity to co-create and transform services to meet needs, improve experiences and improve outcomes.

In 2008 Kath joined the NHS Institute for Innovation and Improvement where she led the National Children’s and Young People’s Emergency and Urgent Care programme, directly supporting health care systems to collaborate to ensure effective use of services.

Prior to that Kath’s background includes operating as an Assistant Director of Nursing at the Whittington NHS Trust and working as Lead Nurse in East and North Hertfordshire, managing acute and community children’s services, taking a key role in reconfiguration. Kath has also established educational programmes in London across five Trusts to support and retain newly qualified nurses and has worked as a Senior Lecturer at Middlesex University. Her clinical practice has included posts in general paediatrics in Cardiff and at the Whittington and specialist paediatric practice at Great Ormond Street Children’s Hospital.

Kath was delighted to be identified as a HSJ Inspirational Women Leader (2014), a Nursing Leader by the Nursing Times (2014), a ‘Rising Star’ by the HSJ (2013), an ‘Outstanding Contribution to Improving Patient Experience’ award (2013) by the Patient Experience Network and an NHS Innovator of the Year (2012) finalist by the NHS Leadership academy. 

Kath Evans, RGN, RSCN, MSc (Nursing), PG Dip (Education), BSc (Hons), PG Dip (Management) is Head of Patient Experience for Maternity, Children and Young People at NHS England. Key areas of work include ensuring the NHS has mechanisms to capture and use insight to transform care experiences.

Download: Kath Evans Presentation

25 February 2015


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