Learning from Outstanding CQC Inspections in hospitals
News and presentations from today’s conference focusing on learning lessons and sharing good practice from outstanding CQC inspections in hospitals, and preparing for CQC inspection.
Leading an inspection team: the onsite process
Michael Marrinan Executive Medical Director, King’s College Hospital and Chair of CQC Inspection Team, The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Michael shared his experience of the inspection process, he remarked:
- CQC Inspection: Exceptionally important day for the hospital, don’t want to shamed, don’t want to be unfairly represented
- Having a CQC Inspection: Do prepare, prepare like crazy BUT start now, not just before
- Prepare but do not jack everything up just for the inspection as the inspectors will know!
- What is the CQC for? To ensure high quality care for the users of the service
- My experience as an inspection chair: It’s very tricky, an organization can feel hurt
Developing a well led organisation
Marianne Griffiths Chief Executive Western Sussex Hospitals NHS Foundation Trust
Pre-event Abstract: Developing a well-led organisation
Leadership at Western Sussex Hospitals was recognised by the Care Quality Commission in April 2016 as Outstanding. Inspectors highlighted a board focussed on patient safety and experience, an open and transparent culture and staff who feel valued, recognised and incredibly proud of the contribution they make to the communities they serve.
Marianne Griffiths has led the organisation since it was formed in 2009 and will share her experience of merger, securing foundation trust status and the trust’s recent CQC inspection, focussing on the importance of leadership at every level of the organisation.
Staffing and skillmix: Getting it right in practice
Susan Osborne CBE Chair The Safer Staffing Alliance
In her presentation Susan made the following comments:
- Nursing Resources in England compared with 11 other European countries is a real concern, ranked 10 in Skill Mix
- Nurses “too posh to wash” – Not true, don’t have time, they are not uncaring
- 3 x 12 hour shifts back to back = burnout
- Substitution does not save money, it costs money
- ‘Desired staffing features’: Keep it simple. Not what the budget dictates but what the patient needs are
- ‘AUKUH Acuity/Dependency Tool’ can be quite subjective, needs to be managed carefully
- Benefits of mandated ratios: You actually know what your staffing levels should be, makes the CQC life much easier
For further information visit http://www.safestaffing.org.uk/
Also of interest:
Measuring, Understanding and Acting on Patient Experience Insight
Tuesday 5 July
Manchester Conference Centre, Manchester
21 June 2016