Liberating Ward Managers to lead by Cepta Hamm & Karen Bonner Guy"s and St Thomas" NHS FT
Cepta and Karen opened their presentation by saying that Guys and St Thomas NHS Foundation Trust (GSTT) recognises that every ward sister is at the centre of the patient experience. The Trust treats all ward sisters as VIP’s and are liberating ward managers to lead through enabling the vision for 75% clinical leadership time for Ward Sisters. This is achieved by the ward sisters working in a supervisor status on the ward.
Ward sisters are empowered, provided with the resources and the authority to co-ordinate and deliver patient care in partnership with the multidisciplinary team. The ‘Excellent Ward’ project aims to ensure the clinical teams and patients receive a ‘one stop, right first time’ service which releases time for clinical practice. This has been achieved through revision of all estates and facilities non clinical and support services that impacts upon ward efficiency.
Karen went onto say "Bug bears like ringing lots of numbers to reach one person to do a job is now down to one number to reach one person and across the six pilots wards, we have found that their time is now spent looking after the patient not wasting time"
Through changing culture and attitudes, GSTT has defined what “it’s my ward!” means in practice. Through the Shelford group, they have established what make a great ward sister. These skills are used to assess senior nurses during the interview and appraisal processes.
Over the past ten years the senior nursing team led by the Chief Nurse have develop tools to measure success. Qlik view is just one tool used to collate ward quality data in one central repository. Senior nurses gather weekly at the Safe in Our Hands (SiOH) meetings to review quality data from the previous week. This provides a forum for shared learning and identifying areas of best practice.
Cepta said "You have no hesitation of doing the right thing when it comes to your patients and your staff"
Cepta and Karen concluded their presentation by saying that St Thomas NHS Foundation Trust is fully committed to liberating ward managers to lead through enabling the vision for 75% clinical leadership time for Ward Sisters.
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Download: Cepta Hamm & Karen Bonners Presentation16 October 2014