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Nancy Dixon Healthcare Quality Quest Ltd discusses what is really involved in quality improvement

Nancy Dixon Healthcare Quality Quest Ltd discusses what is really involved in quality improvement on day one of today’s Clinical Audit and Improvement 2015 conference. Nancy talked about:

  • What is ‘quality improvement’
  • Approaches organisations have tried
  • Key points from the evidence base
  • A-TEAM – a practical approach

Nancy Dixon’ full presentation is available for download at the end of this page.

In her presentation Nancy stated:  

Quality improvement (QI) is applying knowledge, tools and techniques from several disciplines – organizational leadership and development, systems analysis, statistics, group behaviour, education, psychology or marketing – for the purpose of accomplishing substantial improvements in patient care and service

Improvement is a statistically significant or clinically important change in an aspect of quality (access appropriateness, effectiveness, etc) being addressed

Approaches to quality improvement Include - Lean thinking, Six sigma, Reengineering and P-D-S-A cycle

The dimensions for success in quality improvement include strategy, structure and systems, culture and technical support.

The A-TEAM approach

  • Agree on something to improve
  • Test commitment
  • Establish a baseline
  • Analyse how to and act to improve
  • Measure again to show the effects

Nancy Dixon’s Biography:

Nancy Dixon is a specialist in the subject of measuring and improving the quality and safety of healthcare services. She is Director of Strategic Services for Healthcare Quality Quest, a small independent organization. Nancy holds qualifications in healthcare quality including Certified Professional in Healthcare Quality in the USA; Fellow of the National Association for Healthcare Quality in the USA; and Fellow of the Chartered Quality Institute in the UK.

Nancy has been active over the last several years in developing and refining clinical audit and quality improvement methodology and is the author of Getting Clinical Audit Right to Benefit Patients, and other books on clinical audit, quality improvement and root cause analysis. She has designed and/or managed the conduct of clinical audits on several significant clinical subjects. She teaches clinical audit, quality improvement, clinical governance and root cause analysis of adverse incidents to clinicians and specialist staff regularly throughout the UK and internationally.

She is the author or co-author of a number of guides on clinical audit and quality improvement produced for the Healthcare Quality Improvement Partnership, HQIP.

Forthcoming events of interest:

Root Cause Analysis: 2 Day Intensive Training Course
Monday 16 - Tuesday 17 March 2015, London

Wednesday 22 - Thursday 23 April 2015, London

Monday 11 - Tuesday 12 May 2015, London

Monday 22 - Tuesday 23 June 2015, London

Thursday 9 - Friday 10 July 2015, London

Clinical Audit Masterclass
Thursday 7 May 2015, London

Improving Patient Experience & Efficiencies using Lean 6 Sigma: Two Day Intensive & Interactive Workshop
Wednesday 22 — Thursday 23 April 2015, London

Tuesday 7 — Wednesday 8 July 2015, London

Tuesday 20 — Wednesday 21 October 2015, London

Tuesday 8 — Wednesday 9 December 2015, London


Download: Nancy Dixon's Presentation

3 March 2015

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