NHS England update for current and aspiring Ward Managers
Denise outlined the role of NHS England in the changing health and social services landscape along with the critical role of the ward manager in providing leadership for high quality care and she said that there are many negative stories portrayed by the media on the back of the Mid Staffordshire and other scandal hit organisations. In particular the recognition of the ward manager role as being crucial to determining the outcomes for patients will be explored and the need to prepare future nurse leaders as early in their career as possible.
Denise's presentation covered the impact of Compassion in Practice – The strategy for Nurses and Care Givers 2012-2015 – and the various work streams/action areas alongside the recommendations from the Francis Report and recent CQC hospital Inspections.
Denise discussed the recent publication of ward staffing levels and what this means for Ward Managers and Directors of Nursing and delegates were given the opportunity to reflect on their own leader ship journey, role models they aspire to emulate and how they impact on developing leaders of the future.
Denise then shared some new emerging data on what it means to be a compassionate leader or to lead with compassion and how the experience of staff impacts on and is reflected in the experience of patients reported in patient satisfaction surveys – in particular the data on the experience of staff and patients from BME backgrounds.
Denise's conclusion challenged delegates to consider their role in determining the future of the care experience for patients receiving hospital care.
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Events of interest:
Download: Denise Chaffer Presentation16 October 2014