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Patricia Reid speaks at London conference on managing performance concerns and nurses in difficulty

Patricia ReidPatricia Reid

Patricia began the presentation by focusin on to deliver excellent, compassionate care requires a high quality workforce. Proactive leadership to ensure excellent performance is the benchmark at all times. Key to avoiding unnecessary performance management is understanding the factors that may contribute to performance concerns. These may include, for example, personal factors, system and process issues, the work environment, harassment, education and training and poor leadership.

Furthermore within any healthcare organisation there is always at least one leader who has wisdom, expertise, a sense of right and wrong and what constitutes good behaviour. It is crucial that these values and a clear vision are embedded and truly understood by all staff within the clinical area. However, not only must the leader have a set of core values, they should also have exceptional interpersonal and communication skills as the success of a leader is measured by the positive  influential ability to get employees to perform well. Patirica advised once staff recognise that the leader who holds all these attributes, the leader will gain trust and will have buy in into performance improvement strategies.

The presentation explored a case study which highlighted the power of good clinical leaders to manage poor performance or more importantly prevent it happening in the first place. Good leaders will ensure the environment is well run with sufficient staffing and the appropriate skill mix, an ideal learning environment with an empowered team that are trained and educated thus reducing the risk of poor performance, advised Patricia.

Discussed was the optimum work environment and excellent leadership, there are occasions when things go wrong and a healthcare professional may find their practice called into question. When this happens, the overriding principle is patient safety and action must be taken to ensure patients will not be at risk. Adopting principles of good practice are crucial particularly regarding fairness, consistency and objectivity of the investigation process and avoiding unnecessary or inappropriate exclusion of practitioners.

The presentation was concluded by Patricia with a key take home message- that nurse leaders must focus on getting leadership right at ward level! Revalidation for nurses will undoubtedly reduce the burden of poor performance. This will promote greater professionalism and improve the quality of care through reflection on the revised code of conduct. It will reinforce a culture of demonstrating capability. Third party feedback particularly from patients will be a powerful tool for reflection and improvement.

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Events of Interest:

Advancing IV Therapy
Wednesday 17 September 2014, London
Nursing Staffing Levels and Skillmix
Wednesday 24 September 2014, London
Demonstrating and Expanding Nursing Competence
Thursday 2 October 2014, Birmingham
Delivering a 7 Day Health Service
Monday 6 October 2014, London
Improving Anticoagulation Therapy Services
Tuesday 14 October 2014, London
Effective Ward Manager
Thursday 16 October 2014, London

Download: Patricia Reid's Presentation

12 September 2014


    Partner Organisations

    The Tavistock and Portman NHS Foundation TrustInPracticeClinical Audit Support CentrePlayoutJust For Nurses
    GGI (Good Governance Institute) accredited conferences CPD Member BADS (British Association of Day Surgery) accredited conferences