Paul Rafferty gives tips for current and aspiring Ward Managers at todays conference
“Communicating, implementing and monitoring 6Cs” on the wards focuses upon a wards journey in implementing the 6cs at ward level. Pauls presentation looked at the practical methods used to develop care and compassion in practice and said that by the end of the presentation delegates should be able to identify key practices that help to implement 6cs.
"I want you to care!"
Paul said that all comments that he receives from patients thank you cards, letters and emails are included in the staff newsletter, put up on the board and that the comments are fed back to the members of staff and are personally thanked.
Paul then discussed how the national outcomes for 6cs have been used in practice and what sort of monitoring is used to ensure that the 6cs are used consistently in clinical practice.
Paul said the question "Tell me about your care" must be asked to each patient, as this is an open question and needs to be asked.
Our tagline is "Together we do the amazing"
Paul went on to explain the good and bad elements of an award winning ward based project and further examined the sustainability of the project and implementation of the 6cs.
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Events of interest:
Download: Paul Rafferty Presentation16 October 2014