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Paula Mansell Care Quality Commission gives a National update on Patient Safety Inspections

Paula Mansell Safety Programme Care Quality Commission gives a National update on Patient Safety Inspections: 

  • improving patient safety: national update
  • eradicating never events
  • towards zero harm

In her presentation Paula states: 

"We recognise that the previous CQC approach was flawed – but it had good elements, such as rigorous evidence gathering"

"We aim to be robust, fair, transparent and helpful"

"The key Lines of enquiry for Safety (KLOE) are: 

  • S1 What is the provider’s track record on safety?
  • S2 Has the provider learned when things go wrong and improved safety standards as a result?
  • S3 Are there reliable systems, processes and practices in place, to keep people safe and safeguarded from abuse?
  • S4 How does the provider assess and monitor safety in real time and react to changes in risk level, including for individuals?
  • S5 How well are potential risks to the service anticipated and planned for in advance?"

"CQC’s State of Care Report concluded that too many providers have not got to grips with the basics of safety"

"Of the overall key question ratings for acute hospitals that Care Quality Commission published up to the end of August 2014, eight out of 82 safety ratings were inadequate and 57 required improvement."

"CQC has a responsibility to lead patient safety through regulation"

"CQC will continuously look to evaluate and improve how we assess safety in provider services across all sectors and services"

Scroll down for full presentation 

Paula Mansell has held a number of roles concerned with patient safety over many years.  A nurse by background, she developed a passion for patient safety and human factors as an operating theatre manager in a large acute teaching trust. Since then she has been Head of Patient Safety in the same trust and at a Strategic Health Authority, she was a Patient Safety Manager at the National Patient Safety Agency, then an Investigation Manager at the Healthcare Commission. She is currently at the Care Quality Commission working on a programme of work on safety across all sectors.

Events of interest: 

Patient Safety, Incident Reporting, Investigation & Learning
Monday 2 February 2015, London

Patient Experience Insight: Demonstrating Responsiveness to Feedback
Wednesday 4 February 2015, Birmingham

Always Events: A positive approach to Improving Patient Care
Tuesday 24 March 2015, London

Download: Paula Mansells Presentation

11 December 2014


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