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Royal College of Nursing sets out new guidance for dealing with feedback and how to help staff achieve this.

This guidance aims to help health care workers deal with feedback, concerns, complaints and compliments. It has been developed following discussion with RCN members about their own experiences. It is part of the RCN’s commitment to help improve the way the NHS handles feedback and complaints following a review into the NHS complaints system. Consultation with RCN members revealed that many feel there is a lack of information in their workplace from their employers on what the process is for dealing with complaints, and what is expected of them.

 

RCN members have been instrumental in the development of this guide, and its production has involved detailed discussion and consultation with members about their own experiences when trying to deliver the best care possible across a wide variety of services delivering health and social care in the UK.

 

For full guide:

http://www.rcn.org.uk/__data/assets/pdf_file/0010/599392/RCN_Handling_feedback_WEB.pdf?utm_medium=email&utm_source=The+King%27s+Fund+newsletters&utm_campaign=4992158_HMP+2014-11-14&dm_i=21A8,2YZZ2,FM9TJJ,APWZX,1

 

Relevant forthcoming events:

Root Cause Analysis: 2 Day Intensive Training Course
Wednesday 11 February — Thursday 12 February 
Cavendish Conference Centre
London

 

Complaints Handling, Investigating, Resolving and Learning
Wednesday 11 February 
ICO Conference Centre
London

 

Root Cause Analysis in Mental Health: 2 Day Intensive Training Course
Wednesday 11 March — Thursday 12 March 
Cavendish Conference Centre
London

 

Root Cause Analysis: 2 Day Intensive Training Course
Monday 16 March — Tuesday 17 March 
Cavendish Conference Centre
London

 

Root Cause Analysis: 2 Day Intensive Training Course
Wednesday 22 April — Thursday 23 April 
Hallam Conference Centre
London

 

Root Cause Analysis: 2 Day Intensive Training Course
Monday 11 May — Tuesday 12 May 
Cavendish Conference Centre
London

 

Root Cause Analysis: 2 Day Intensive Training Course
Thursday 9 July — Friday 10 July 
Hallam Conference Centre
London

 

14 November 2014

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