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Improving the Ambulance Response 

News and presentations from today’s conference looking at how we can improve the ambulance response – moving away from time based targets – and towards a new way of working, ensuring a clinically appropriate response that will improve outcomes for patients. 

Delivering a more clinically appropriate response to 999 calls
Hilary Pillin
Consultant in Healthcare Response & Preparedness Association of Ambulance Chief Executives

Pre-event abstract:
In the face of unprecedented demand on the 999 system and workforce, we look at the opportunities to transform ambulance service provision in line with national strategy, to better manage increasing activity and improve patient care; and we consider the reality of implementing such changes at a time when the whole NHS is under intense pressure. 

In her presentation Hilary remarked; 

Demand on the ambulance service has increased by 43% in the last 8 years.
The 5 year forward view and review recommends we look at how we all work together.
Ambulance service new models of care need to be better informed about primary care.
EPR in the Isle of Wight is being used in the ambulance and then added to the patients record at the hospital.
North west ambulance trust have started putting in paramedics in the police response.
Overcoming challenges- ‘we cant do this on our own as a sector’, we need to work closer with our local providers.
The aim of transforming the ambulance services must be to improve patient safety, outcomes and experience, and create a happier, healthier workforce, and more sustainable systems and services.

Full presentation

Working in partnership to improve the response to people in mental health crisis
Kate Davies OBE
Head of Armed Forces and their Families, Health & Justice and Sexual Assault Services Commissioning NHS England

In her presentation Kate asked; "How do blue light services respond to patient care and criminal justice interventions? When do you have the police force and ambulance force join together?" and gave an example of street triage schemes established by mental health providers and local police forces in Leicestershire.

Full presentation

Paramedic training and developing paramedic roles
Gerry Egan
Chief Executive College of Paramedics

Can Paramedics with a strong education ensure the right care for the right patient in the right place and at the right time?  Is it really about speed of response?
The college of Paramedics believe formal education with good clinical placements and positive mentoring will produce a competent and experienced clinician who will make the right decisions. Working wider than the traditional ambulance role gives experience of diagnosing, managing and signposting patients to the correct care.
Response is not only about time and should ensure the right skill set is sent to the right patient.
Full presentation


Download: Conference brochure

28 June 2016


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