The Parliamentary and Health Service Ombudsman new quarterly report on NHS Complaints shows that hospitals and community health services were the most complained about health organisations in Q1 2018-19
The report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1 2018-19). It includes data about the NHS complaints they received, assessed and investigated during this period. the annual report identified that 88% of the cases they investigated in 2017-2018 were about NHS organisations in England.
The report states "We are the final stage in the process for people to resolve complaints about the NHS in England, UK government departments and other public organisations. We have a three-step process for dealing with the complaints we receive. Not all of the complaints that come to us go through our whole process. Where we can, we will seek to resolve complaints as early as possible in the process and provide complainants with answers sooner, without the need for an investigation. When we resolve a complaint in this way, we categorise the outcome as a ‘resolution’."
Source: Parliamentary and Health Service Ombudsman September 2018
6 September 2018