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Understanding service virtualization: where to start

Dr Stephen Radley, Consultant Obstetrician and Gynaecologist, Sheffield Teaching Hospitals NHS Foundation Trust discusses where to start with understanding service virtualization using a case study on Virtual clinics from Urogynaecology to Pre Operative Assessment at today’s conference. In his presentation Dr Stephen Radley discussed:

  • understanding service virtualization: the theory
  • tools and pathways 
  • where to start? Lessons from our virtual clinics
  • developing a web-based ‘Virtual Clinic’, provided by the Urogynaecology unit which combines on-line interviewing, using an electronic personal assessment questionnaire for pelvic floor conditions (ePAQ-PF), with telephone consultation
  • the benefits of virtual clinics for ‘sensitive’ conditions
  • the practicalities and a walk through how the clinic works in practiceThe role of virtual clinics in managing demand and reducing unnecessary appointments

Dr Stephen Radley’s full presentation is available to download at the end of this page

In his presentation Dr Stephen Radley States:

“e-Health - Healthcare practice supported by electronic processes and communication”

“Cybermedicine / Telemedicine - Use of the Internet / electronic media to deliver medical services, e.g. consultations & prescriptions. Remote transmission of  patient data (images, radiology, test results & assessments) supporting health care”

“Cyber Clinician - Medical professional providing consultation via the Internet”

“Virtual Clinic - Provision of remote or non-face to face medical care. This may utilize different communications media and interfaces.”

"An electronic patient questionnaire reduces paperwork and data entry work.  Once received the information can be audited"

"Virtual Clinics are beneficial for patients with sensitive conditions who may be less likely to have a face to face consultation"

"Feedback about virtual clinics has shown that patients feel at ease, don’t have to take time off work and font have to feel embarrassed discussing embarrassing conditions"

"Virtual Clinics work particularly well for surgical patients post op"

“Where to start?  Lessons from our virtual clinics   

  • Think small! 
  • Consider: patients, clinicians, management 
  • Champions: Staff / Colleagues  Managers / Stakeholders 
  • Funding: Business case / Grants  Industry / Commissioners”

Dr Stephen Radley’s Biography:

Stephen is a Consultant Gynaecologist at Sheffield Teaching Hospitals NHS Trust and Honorary Senior Lecturer at The University of Sheffield. He is the clinical lead and training programme director for Urogynaecology in Sheffield as well as being the Director of Research for Obstetrics, Gynaecology and Neonatology. His medical education was at Queens’ College, Cambridge and King's College Hospital, London where he graduated in 1987. His training in obstetrics and gynaecology began in Sheffield in 1989, since when he has also spent 2 years in training and research in reconstructive urology. He became a consultant in 2000 and obtained his MD with the University of Sheffield in 2005. He specialises in the assessment and treatment of pelvic floor disorders, including medical and surgical treatments for prolapse, incontinence and associated bladder, bowel, vaginal and sexual dysfunction. He works closely with other specialists in related fields of gynaecology, urology, colorectal surgery, physiotherapy and specialist nursing.

Stephen was responsible for the design, development, testing and implementation of ePAQ (electronic Personal Assessment Questionnaire) a web-based system for the assessment of patients’ conditions, quality of life and progress. ePAQ is now being used increasingly widely in gynaecology as well other areas of healthcare.

Future events of interest:

British Association of Day Surgery Conference: Innovation & Quality in Day Surgery
Thursday 26 November 2015
ICO Conference Centre, London

National PROMs Summit 2015
Tuesday 1 December 2015
Colmore Gate, Birmingham

Download: Dr Stephen Radley"s full presentation

19 October 2015


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