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Update from Picker Institute Europe at today"s conference

Amanda Attwood speaks at today's conferenceAmanda Attwood speaks at today's conference

Amanda Attwood, Senior Project Manager at Picker Institute Europe spoke at today’s Patient Experience insight conference on:

  • Developing effective feedback mechanisms to solicit feedback from lesser heard and
  • vulnerable groups
  • How we can ensure feedback leads to change
  • Case studies and examples


Amanda comments:

"Why measure experience? It's core to care quality, it's not an afterthought, it's fundamental to what we do"

"How can we make a difference: Patient involvement throughout - Patient centred care requires patient centred questions,

Experience based questions not satisfaction, Thoroughly test with the target group, Choose most appropriate method of data collection.  Once size doesn't fit all"

"Experiences are people’s reality, they influence behaviour"

"It's important to understand views and experiences of those from lesser heard groups (LTC/ disease specific/ minority groups…) to ensure that services meet their needs"

Amanda’s full presentation is available for download at the end of this page

Amanda’s  biography

Amanda joined the Health Experiences team in 2009 and has over 18 years’ experience of managing market, healthcare and social research projects. Amanda specialises in obtaining patient experience feedback from community delivered and specialist services including the young, the elderly and those receiving end of life care. These also include people living with specialist or long term diseases, such as MND and dementia.

Amanda joined Picker Institute Europe from SPA Future Thinking. She has expertise in undertaking all aspects of quantitative and qualitative survey processes. Amanda has experience of managing research in the UK and internationally, identifying the preferences, motivations, and buying behaviour of customers through a rich variety of research methodologies.

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