Why Always Events® matters, 16/1/17
Why Always Events® matter – Neil Churchill, Director for Patient Experience, NHS England
"The beginning of 2017 brings an ideal opportunity to challenge ourselves. In this blog, Neil Churchill, Director for Patient Experience at NHS England asks what are the things that we ALWAYS want to happen when we access healthcare either for ourselves or our families or friends?
Imagine if there was a programme to help us ensure that we could identify the things that really matter and ensure they were consistently achieved. Well the Always Events® programme could be just what you’re looking for."
Measuring, Understanding and Acting on Patient Experience Insight
Friday 24 March
De Vere West One Conference Centre, London
18 January 2017