Skip navigation

Working to deliver the care mental health patients deserve – Dr Geraldine Strathdee. In the second of two blogs, NHS England's National Clinical Director for Mental Health, takes a further look at crisis care innovations in action.

Geraldine Strathdee, in her blog, states:

The commitment to change, the numerous examples of innovation and transformation  and the willingness to share best practice across the country gives real hope that significant progress to mental health crisis care can, and is, being made.

In this second blog, I wish to highlight more areas where these innovations are already unfolding, namely:  improving timely access to the right care, first time and suicide prevention; out of hospital home care, and acute hospital A&E liaison mental health teams.

NHS111 and single point access services

The highest cause of death in young men and women in England is death through suicide, and rapid skilled response through a well-publicised access route is essential to reduce this premature mortality.

The NHS111 Mental Health Programme has been set up specifically to improve services.  NHS England is working with Mind and the Telephone Helplines Partnership to develop a training course designed by people with lived experience specifically to support 111 call handlers deliver the best possible response in times of crisis.

Eight NHS111 services are being piloted and evaluated to explore the impact of different service models. These include direct referrals from NHS111 to local specialist crisis teams, access to mental health professionals within call centres and direct links to street triage services.

The full report will not be available until autumn 2015 but emerging findings have highlighted that the greatest benefit is derived from strong connections and integrated services with NHS111, local MH crisis teams and commissioners of both urgent and MH services working seamlessly and access to a comprehensive local Directory of Services.

So what’s next?

In summary, it’s been a dynamic and active first year of the reform of the mental health urgent and emergency care system.

Mental health champions from all agencies have risen to the challenge, and new collaborations and innovations are being developed and evaluated at increasing pace.

There is a great deal to do to ensure that people in mental health crisis can get the right, compassionate, expert service they need to the same standard of care they receive for physical health.

If we can continue to design the new models of care with people and their families and work together in partnership, we can be optimistic that we can deliver what our patients deserve.

Read part 1: Transforming mental health crisis care – Dr Geraldine Strathdee

For more information and full blog:

http://www.england.nhs.uk/2015/06/22/geraldine-strathdee-13/

Relevant forthcoming events:

Psychological Therapies for Severe Mental Illness
Wednesday 1 July 
ICO Conference Centre
London

Improving Physical Health for People with Mental Health Conditions
Monday 14 September 
Hallam Conference Centre
London

Improving Mental Health Crisis Care
Thursday 15 October 
Hallam Conference Centre
London

Delivering a 7 Day Health Service
Monday 9 November 
Hallam Conference Centre
London

Information Sharing in Mental Health
Friday 27 November 
Hallam Conference Centre
London

 

Violence and aggression: short-term management in mental health, health and community settings: Implementing the New NICE Guideline
Friday 27 November 
Hallam Conference Centre
London

 

Improving the Quality of Perinatal Mental Health Services
Tuesday 1 December 
Hallam Conference Centre
London

 

Safeguarding Vulnerable Adults: Improving Adult Safeguarding Practice, Decision Making & Outcomes
Tuesday 1 December 
Hallam Conference Centre
London

 

 


24 June 2015

 PreviousNext 

    Partner Organisations

    The Tavistock and Portman NHS Foundation TrustInPracticeClinical Audit Support CentrePlayoutJust For Nurses
    GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences