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Managing and Supporting Doctors involved in a Patient Safety Incident, Complaint or Claim

Monday 16 July 2018
De Vere West One Conference Centre, London

Managing and Supporting Doctors involved in a Patient Safety Incident, Complaint or Claim

This event has now past, but there may well be news on the event including presentations and quotes from the day at our News pages here, a full list of our forthcoming events is available here.

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“Healthcare professionals go to work to alleviate suffering not to add to it. They work in complex, high-risk environments, invariably as part of a team, and when things go wrong it is rarely the result of one individual’s error. When a patient dies due to one or more errors, it has a profound effect on that healthcare professional and the entire team, both psychologically and in terms of their confidence. Such effects can then be compounded by an investigation which may seek to blame, rather than to understand the factors that have led to the tragedy so that lessons can be learnt to prevent future incidents. At all stages of any investigation the stress levels for those involved, including the professionals, can be overwhelming. For the healthcare professionals a sense of fear pervades and patient safety is jeopardised as they become cautious about being open and transparent, impeding the opportunity for lessons to be learnt.” Professor Sir Norman Williams to Jeremy Hunt, Secretary of State for Health and Social Care June 2018

“We know that any doctor, no matter how experienced, can make a mistake, particularly when working under pressure.” Dr Colin Melville Director of Education and Standards GMC, addressing some of the concerns raised following the ruling in the Dr Bawa-Garba case, January 2018

“It is important to recognise that serious incidents can have a significant impact on staff who were involved or who may have witnessed the incident.” NHS England

“The fair treatment of staff supports a culture of fairness, openness and learning in the NHS by making staff feel confident to speak up when things go wrong, rather than fearing blame. Supporting staff to be open about mistakes allows valuable lessons to be learnt so the same errors can be prevented from being repeated.” NHS Improvement 2018

“When a doctor makes a mistake, they can find themselves in the loneliest place. For all the sympathy of friends and colleagues, they’re on their own. There will only be one person’s face on the front of the newspapers, or in the dock. The causes of that mistake may well have been systemic - but all too often the consequences are borne by individuals – the patient suffering an adverse outcome, and the doctor facing the consequences of the GMC, the courts and the media.” Helena McKeown Deputy Chair BMA Representative Body March 2018

“Doctors with recent/current complaints have significant risks of moderate/severe depression, anxiety and suicidal ideation.” The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey BMJ

This conference focuses on supporting doctors who have been involved in patient safety incidents, or are the subject of complaints or claims. Involvement in an incident, complaint or claim can have severe consequences on staff who may experience a range of reactions including stress, depression, shame and guilt.  Recent developments including the High Court judgement against Dr Bawa-Garba have brought into focus the impact mistakes can have on staff and the lack of support they often receive.

This conference will enable you to:

  • Network with colleagues who are working to support staff following incidents, complaints or claims
  • Deliver a just culture that supports consistent, constructive and fair evaluation of the actions of staff involved in patient safety incidents
  • Reflect on national developments and learning
  • Improve immediate support and debriefing when an incident occurs
  • Develop your skills in providing the staff member involved in a patient safety incident specific individual support or intervention to work safely
  • Understand how you can improve processes for ensuring candour and supporting staff
  • Identify key strategies for interviewing staff and taking statements  
  • Ensure you are up to date with the latest developments in psychological support for staff including building resilience  
  • Self assess and reflect on your own practice
  • Gain cpd accreditation points contributing to professional development and revalidation evidence


100% of delegates at our previous conference on this subject would recommend it to a colleagues

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